Can't Join a Support Session?

Document created by Cisco Documentation Team on Mar 7, 2016Last modified by Cisco Documentation Team on Sep 12, 2017
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Set Up Your Center

Depending on your organization, you can have one or more of the following centers; Meeting Center, Event Center, Training Center, and Support Center.

All centers are automatically set up when you host or join a meeting or session, but you can save time by setting them up, on Windows or Mac, before the meeting or session.

To do this, in your WebEx site, select Set Up and then select one or more of the following:

  • Meeting Center


  • Event Manager


  • Training Manager


  • Remote Support


Join a Support Session From Your Computer

1    Click Join WebEx Support Session in the support session invitation mail you received.

The Session Information page opens in your web browser.

2    Enter your name and your email address.
3    Click Join.

You are connected to the support session.

Connect to Audio

1    Click More Options at the bottom of the audio button.
2    Select one of the following options:                
Call Me
  1. Enter your phone number.


  2. Click Call Me. You receive a call and may be prompted to press 1 to connect.


I Will Call In
  1. Dial the phone number shown on your screen.


  2. When prompted, use your phone keypad to enter the access code, and the Attendee ID shown on your screen.


Call Using Computer

Choose this option to connect to audio using VoIP.

If you want to adjust your speaker and microphone settings, click Audio + Computer Audio Settings in the menu bar.

Call My Video System
  1. Enter your video system address.


  2. Click Call Me to connect using your video conferencing device.



You can mute or unmute yourself at any stage, by selecting the microphone icon.