System Requirements and Cross-Platform Information (WBS30)

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System Requirements and Cross-Platform Information

WebEx System Requirements (WBS30)

Operating System and Browser Support

                                                                 

 

Windows1

Mac OS X2
Linux3

Operating Systems

Windows Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, Windows 8 32-bit/64-bit, Windows 8.1 32-bit/64-bit, Windows Server 2008 64-bit, Windows Server 2008 R2 64-bit, Windows 10

10.7, 10.8, 10.9, 10.10, 10.11, 10.12

Ubuntu 12.x and 14.x (Gnome), Red Hat 5, 6, Open SuSE 13.1, 13.2,Fedora 19, 20 (all 32-bit)

Available WebEx Services

All services

Meeting Center, Training Center, Event Center, Support Center

Meeting Center Event Center Training Center Remote Support

Minimum System Requirements

Processor

Intel Core2 Duo CPU 2.XX GHz or AMD processor (2 GB of RAM recommended)

Intel (512 MB of RAM or more recommended)

Intel or AMD x86

JavaScript

JavaScript and cookies enabled

JavaScript and cookies enabled

JavaScript and cookies enabled

Other

Active X enabled (unblocked for IE is recommended) Java 6 or later

 

Java 6, libstdc++ 6.0, GNOME/KDE windowing system

Browsers

Internet Explorer

7 (32-bit/64-bit), 8 (32-bit/64-bit) partially supported4

  

9 (32-bit/64-bit), 10 (32-bit/64-bit), 11 (32-bit/64-bit) supported

 

 

 

Edge

  
 

The Edge browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading and installing an executable file (.exe) the first time it is used.

  

The Edge browser is supported only for starting and joining meetings, events, training sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center.

  
   

Mozilla

 

 

 

Firefox is supported with WBS versions 30.14 and later, and 31.8 and later.5
 

For WBS30.13 and earlier, and WBS31.7 and earlier: Firefox 52 and later 32-bit and 64-bit on Microsoft Windows is supported using the WebEx Temporary Folder Solution (TFS) by downloading and installing an executable file (.exe) the first time it is used.

  

For WBS30.14 and later, and WBS31.8 and later: Firefox 52 and later 32-bit and 64-bit is supported only for starting and joining meetings, events, training sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center.

  

Firefox 51 and earlier are supported, though users with Firefox 50 and 51 receive warning messages to restart their browsers.

Latest

Firefox 52 and later 32-bit only is supported in Linux using the Java Network Launch Protocol (JNLP), but not with WebEx Meeting Center video (CMR) enabled, and also not with Personal Rooms enabled.

Safari

 

5, 6, 7, 8, 9, 10

 

Chrome5

Latest 32-bit/64-bit

Latest 32-bit/64-bit

 

1 Windows Phone 8 devices are not supported for WebEx video conferencing meetings.
2 Joining a Meeting on a Mac
  •  

    FedRAMP-compliant WebEx sites require Mac OS 10.9 or later

      

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.

     

  • When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.

     

3 Linux limitations
  •  

    Linux is not supported for Personal Rooms .

      

  •  

    Linux is not supported for WebEx video conferencing meetings.

      

  
4 Not all WebEx functionality is supported by Internet Explorer 7 and 8 browsers, such as the My WebEx Preferences screen.
5 Using WebEx on Chrome and Firefox
  • Because Chrome removed support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.

Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet Explorer 6 End of Support Announcement

WebEx support for Windows Server 2003 and Mac OS X 10.6 ended with version WBS30. We no longer test Windows Server 2003 and Mac OS X 10.6 with our products and cannot guarantee that WebEx will continue to work on those platforms. Microsoft has announced that Windows Server 2003 is not supported after July 14, 2015, and Apple has stopped providing updates and security patches for Mac OS X 10.6.

 

In addition, as was announced previously, WebEx support for Windows XP was ended January 2015.

 

Because these operating systems were no longer supported, starting with version WBS30, users are unable to join or start WebEx meetings, Remote Access sessions, or Access Anywhere sessions, or use any other WebEx applications from computers that use Windows Server 2003, Windows XP, or Mac OX 10.6.

 

We recommend that users upgrade their computers to a supported operating system so that they can continue use WebEx without interruption. Users can also use WebEx from supported mobile devices.

 

WebEx no longer supports Internet Explorer 6, as of the WBS29.8 release, in order to be consistent with current web standards. We recommend that you upgrade to a more recent version of Internet Explorer or use a different browser.

 

Citrix XenDesktop and XenApp Support

The WebEx meeting application supports Citrix XenDesktop 5.6, 7.0, and 7.6 and XenApp 6.5 where the host operating system and virtual operating system are both Windows (Windows 7 or Windows 8). The host operating system is the operating system installed on the end user’s local computer. The virtual operating system is the operating system delivered by the server.

WebEx Productivity Tools do not currently support XenApp. Support is planned for a future release.

 

See Cross-platform Known Issues and Limitations for additional information.

 

Language Support

                                                                                                       

Language

Meeting Center

6

Event Center

Training Center

Support Center

Chinese (Simplified)

Yes

Yes

Yes

Yes

Chinese (Traditional)

Yes

Yes

Yes

Yes

Danish

Yes

Yes

Yes

Yes

 

Dutch

  
 

Yes

  
 

Yes

  
 

Yes

  
 

Yes

  

English

Yes

Yes

Yes

Yes

French

Yes

Yes

Yes

Yes

German

Yes

Yes

Yes

Yes

Italian

Yes

Yes

Yes

Yes

Japanese

Yes

Yes

Yes

Yes

Korean

Yes

No

Yes

Yes

Portuguese (Brazil)

Yes

Yes

Yes

Yes

Russian

Yes

Yes

Yes

Yes

Spanish (European)

Yes

Yes

Yes

Yes

Spanish (Latin America)

Yes

Yes

Yes

Yes

Swedish

Yes

No

No

No

 

Turkish

  
 

Yes

  
 

Yes

  
 

Yes

  
 

Yes

  
6 Mac localized languages are available only for Meeting Center. Training Center, Event Center, and Support Center do not support the localized languages.

System Requirements for CMR Hybrid Meetings

This information applies to WebEx Meeting Center and WebEx Productivity Tools.

Your system must meet the following requirements to use the latest version of WebEx Productivity Tools features for scheduling CMR Hybrid meetings:

  • Cisco TelePresence Management Suite (Cisco TMS) version 15.0

     

  • Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) version 5.0

     

Cisco TelePresence Conductor version 4.0 might be required for use with some TelePresence servers.

WebEx Productivity Tools and WebEx site versions earlier than WBS30 and their corresponding Cisco TMS and Cisco TMSXE versions are supported in specific, tested release sets for CMR Hybrid.

Cross-Platform Feature Support for Services and Platforms (WBS30)

Meeting Center

                                                                                                                                                                                                                   

Windows

 

Mac OS X

 

Linux

 

Host meetings

 

yes

 

yes

 

yes

 

Attend meetings

 

yes

 

yes

 

yes

 

Join teleconference before host

 

yes

 

yes

 

yes

 

Attendee ready indicator

 

yes

 

yes

 

yes

 

Quick Start tab (for inviting and reminding participants)

 

yes

 

yes

 

no

 

Send meeting transcript

 

yes

 

no

 

no

 

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes)

 

yes

 

yes

 

no

 

Application sharing and annotation

 

yes

 

yes

 

yes

 

Desktop sharing and annotation

 

yes

 

yes

 

yes

 

File and whiteboard sharing and annotation

 

yes

 

yes

 

yes

 

Remote desktop control

 

yes

 

yes

 

yes

 

Remote application control

 

yes

 

yes

 

yes

 

Web browser remote control

 

yes

 

yes

 

yes

 

Desktop remote control

 

yes

 

yes

 

yes

 

PowerPoint animations and transitions

 

yes

 

view only

 

view only

 

Automatically play presentations

 

yes

 

yes

 

yes

 

Automatically advance presentations

 

yes

 

yes

 

yes

 

Chat

 

yes

 

yes

 

yes

 

High-quality video

 

yes

 

yes

 

view only

 

High-definition video

 

yes

 

yes

 

no

 

Full-screen video view with high-definition video

 

yes

 

yes

 

no

 

Active-speaker switched video

 

yes

 

yes

 

yes

 

Offload video processing to GPU

 

yes

 

yes

 

no

 
 

Multiple monitor support

  
 

yes

  
 

no

  
 

no

  

Self view when sending video

 

yes

 

yes

 

no

 

WebEx Audio

 

yes

 

yes

 

yes

 
 

Cisco Unified MeetingPlace version 8.x Audio

  
 

limited  support

  
 

limited  support

  
 

limited  support

  

Third-Party Audio (TSP)

 

yes

 

yes

 

no

 

Personal Conferencing

 

yes

 

yes

 

yes

 

Integrated Internet phone (VoIP)

 

yes

 

yes

 

yes

 

Client-side recording (WRF)

 

yes

 

no

 

no

 

Network-based recording (ARF)

 

yes

 

yes

 

yes

 

Stand-alone playback (WRF/ARF)

 

yes

 

yes

 

no

 

Playback in browser (WRF/ARF)

 

yes

 

yes

 

yes

 

Edit recordings (WRF)

 

yes

 

no

 

no

 

Polling

 

yes

 

yes

 

yes

 

Printing

 

yes

 

no

 

no

 

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

 

basic and advanced

 

basic

 

basic

 

Notes and closed captioning

 

yes

 

yes

 

yes

 

Customized information tab

 

yes

 

no

 

no

 

32-bit and 64-bit Microsoft Outlook integration

 

yes

 

no

 

no

 

Event Center

                                                                                                                                                                                          

Windows

 

Mac OS X

 

Linux

 

Host events

 

yes

 

yes

 

yes

 

Attend events

 

yes

 

yes

 

yes

 

Join teleconference before host

 

yes

 

yes

 

yes

 

Quick Start tab (for inviting and reminding participants)

 

yes

 

yes

 

no

 

Attendee ready indicator

 

no

 

yes

 

no

 

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)

 

yes

 

yes

 

no

 

Panelists

 

yes

 

yes

 

yes

 

Q&A

 

yes

 

yes

 

yes

 

Application sharing and annotation

 

yes

 

yes

 

yes

 

Desktop sharing and annotation

 

yes

 

yes

 

yes

 

File and whiteboard sharing and annotation

 

yes

 

yes

 

yes

 

PowerPoint animations and transitions

 

yes

 

view only

 

view only

 

Automatically play presentations

 

yes

 

yes

 

yes

 

Automatically advance presentations

 

yes

 

yes

 

yes

 

Chat

 

yes

 

yes

 

yes

 

High-quality video

 

yes

 

yes

 

view only

 

High-definition video

 

no

 

no

 

no

 

Full-screen video view with high-quality video

 

yes

 

yes

 

yes

 

Active-speaker switched video

 

yes

 

yes

 

yes

 

Offload video processing to GPU

 

no

 

no

 

no

 

Self view when sending video

 

yes

 

yes

 

no

 

WebEx Audio

 

yes

 

yes

 

yes

 

Audio Broadcast

 

yes

 

yes

 

yes

 
 

Cisco Unified MeetingPlace version 8.x Audio

  
 

limited  support

  
 

no

  
 

no

  

Third-Party Audio (TSP)

 

yes

 

no

 

no

 

Integrated Internet phone (VoIP)

 

yes

 

yes

 

yes

 

Client-side recording (WRF)

 

yes

 

no

 

no

 

Network-based recording (ARF)

 

yes

 

yes

 

yes

 

Stand-alone playback (WRF/ARF)

 

yes

 

yes

 

no

 

Playback in browser (WRF/ARF)

 

yes

 

yes

 

yes

 

Edit recordings (WRF)

 

yes

 

no

 

no

 

Polling

 

yes

 

yes

 

yes

 

Printing

 

yes

 

no

 

no

 

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)

 

basic and advanced

 

basic

 

basic

 

Customized information tab

 

yes

 

no

 

no

 

32-bit and 64-bit Microsoft Outlook integration

 

yes

 

no

 

no

 

Support Center

                                                                                                                                             

Windows

 

Mac OS X

 

Linux

 

Host support session

 

yes

 

yes

 

yes

 

Attend support session

 

yes

 

yes

 

yes

 

Record sessions

 

yes

 

no

 

no

 

Remote computer access

 

yes

 

yes

 

yes

 

Desktop sharing and annotation

 

yes

 

yes

 

yes

 

File sharing and annotation

 

yes

 

no

 

no

 

Remote print

 

yes

 

no

 

no

 

Chat

 

yes

 

yes

 

yes

 

Reboot remote computer and reconnect (safe mode)

 

yes

 

no

 

no

 

Display user system information

 

yes

 

limited

 

limited

 

Log on as different user

 

yes

 

no

 

no

 

High-quality video

 

yes

 

no

 

no

 

High-definition video

 

no

 

no

 

no

 

Full-screen video view with high-quality video

 

yes, but without thumbnails

 

no

 

no

 

Active-speaker switched video

 

no

 

no

 

no

 

Offload video processing to GPU

 

no

 

no

 

no

 

Self view when sending video

 

no

 

no

 

no

 

WebEx Audio

 

yes

 

yes

 

yes

 

Cisco Unified MeetingPlace version 8.x Audio

 

no

 

no

 

no

 

Third-Party Audio (TSP)

 

no

 

no

 

no

 

Client-side recording (WRF)

 

yes

 

no

 

no

 

Network-based recording (ARF)

 

yes

 

yes

 

yes

 

Stand-alone playback (WRF/ARF)

 

yes

 

yes

 

no

 

Playback in browser (WRF/ARF)

 

yes

 

yes

 

yes

 

Edit recordings (WRF)

 

yes

 

no

 

no

 

Integrated Internet phone (VoIP)

 

yes

 

yes

 

yes

 

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you to transfer files or folders to and from another person's computer.)

 

basic and advanced

 

basic

 

basic

 

Training Center

                                                                                                                                                                                                                   

Windows

 

Mac OS X

 

Linux

 

Host training sessions

 

yes

 

yes

 

yes

 

Attend training sessions

 

yes

 

yes

 

yes

 

Join teleconference before host

 

yes

 

yes

 

yes

 

Attendee ready indicator

 

yes

 

yes

 

yes

 

Breakout sessions

 

yes

 

yes

 

yes

 

Hands-on Lab sessions

 

yes

 

yes

 

no

 

Q&A

 

yes

 

yes

 

yes

 

Quick Start tab (for inviting and reminding participants)

 

yes

 

yes

 

no

 

Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)

 

yes

 

yes

 

no

 

Application sharing and annotation

 

yes

 

yes

 

yes

 

Desktop sharing and annotation

 

yes

 

yes

 

yes

 

File and whiteboard sharing and annotation

 

yes

 

yes

 

yes

 

Desktop sharing

 

yes

 

yes

 

yes

 

Remote application control

 

yes

 

yes

 

yes

 

File and whiteboard sharing and annotation

 

yes

 

yes

 

yes

 

PowerPoint animations and transitions

 

yes

 

view only

 

view only

 

Automatically play presentations

 

no

 

no

 

no

 

Chat

 

yes

 

yes

 

yes

 

High-quality video

 

yes

 

yes

 

view only

 

High-definition video

 

yes

 

yes

 

no

 

Full-screen video view with high-quality video

 

yes

 

yes

 

no

 

Active-speaker switched video

 

yes

 

yes

 

yes

 

Offload video processing to GPU

 

no

 

no

 

no

 

Self view when sending video

 

yes

 

yes

 

no

 

WebEx Audio

 

yes

 

yes

 

yes

 
 

Cisco Unified MeetingPlace version 8.x Audio

  
 

limited  support

  
 

no

  
 

no

  

Third-Party Audio (TSP)

 

yes

 

no

 

no

 

Integrated Internet phone (VoIP)

 

yes

 

yes

 

yes

 

Client-side recording (WRF)

 

yes

 

no

 

no

 

Network-based recording (ARF)

 

yes

 

yes

 

yes

 

Stand-alone playback (WRF/ARF)

 

yes

 

yes

 

no

 

Playback in browser (WRF/ARF)

 

yes

 

yes

 

yes

 

Edit recordings (WRF)

 

yes

 

no

 

no

 

Polling

 

yes

 

yes

 

yes

 

Offline polling editor

 

yes

 

no

 

no

 

Renaming tabs (for file sharing and polls)

 

yes

 

yes

 

no

 

Printing

 

yes

 

no

 

no

 

File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you to transfer files or folders to and from another person's computer.)

 

basic

 

basic

 

basic

 

Multimedia files

 

yes

 

no

 

no

 

Floating icon tray

 

yes

 

yes

 

no

 

32-bit and 64-bit Microsoft Outlook integration

 

yes

 

no

 

no

 

Cross-platform Known Issues and Limitations (WBS30)

 

This section contains known issues and limitations about the browsers and operating systems supported by WebEx. For information about other known issues, see the individual release notes for each service.

Sharing Files from Personal My WebEx Folders

Users can no longer share files from their personal My WebEx folders, although all users can upload and share files during a meeting.

Linux 64-bit support

  • 64-bit Linux distributions are not officially supported.

     

  • Firefox 64-bit is not supported.

     

Microsoft Office 2007 support

  • Microsoft Office 2007 may display a security alert stating that the WebEx digital signature is invalid.

     

  • You may not be able to share Microsoft PowerPoint (PPT and PPTX) files. A workaround for this is to share your screen or share the PowerPoint application.

     

Microsoft Office 2010 support

  • UCF Toolkit is not supported with Microsoft Office 2010 64-bit.

     

  • New animations, transitions, and 3D graphics introduced in Microsoft Office 2010 are not supported.

     

  • Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook 2010 64-bit.

     

Microsoft Office 2013 Support

  • If you have Microsoft Office 2013 installed, the following features are not supported when sharing PowerPoint 2013 files:

    • Animations and transitions

       

    • Embedded video or audio files

       

    • UCF Toolkit

       

  • If you have customized your Info Tab, some custom elements may not be supported. We recommend that you validate it to make sure that it continues to display properly in a WebEx meeting.

     

  • In a few cases, the following problems might occur:

    • Text and fill colors might be slightly different from the actual colors in a slide.

       

    • Some graphic elements might be missing from a slide.

       

    • Fonts might appear blurry on a slide or might be different from the original.

       

    • The size of shapes might be different from the original.

       

  • If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically removed in Slide Show view; however, the object may continue to display when the file is shared in a WebEx meeting.

     

  • You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead.

     

  • You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application sharing or desktop sharing features instead.

     

  • You cannot share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing feature. Use the application sharing or desktop sharing features instead.

     

Microsoft Office 2016 Support

Microsoft Office 2016 is supported in WebEx for Windows or Mac. However, file sharing PowerPoint presentations sometimes causes an error. Also, file sharing multiple PowerPoint presentations at one time may cause the application to stop responding.

Windows 2000

Windows 2000 is no longer supported starting in this release. Users of Windows 2000 may still be able to join meetings, but performance is not guaranteed.

Mac OS

  • Users of Mac OS X 10.6 or earlier are no longer able to connect to a WebEx meeting.

     

  • Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.

     

  • The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac systems.

     

  •  

    Multiple monitor support is not yet available in WebEx for Mac OS.

      

Firefox 43 or later

The WebEx Productivity Tools add-on for Firefox is not currently supported for Firefox version 43 or later. We recommend that you use Internet Explorer instead.

Citrix XenDesktop and XenApp

  

The following features are supported for XenApp 7.6 in WebEx Meeting Center, Event Center, and Training Center:

  
  •  

    Teleconferencing

      

  •  

    Document sharing

      

  •  

    Application and desktop sharing

      

  •  

    Network-based recording (NBR) and playback

      

  •  

    File transfer, Chat, Polling, Q&A, Closed Captions, and Notes

      

  •  

    WebEx Productivity Tools

      

  

Note


 

XenApp is not supported in Cisco WebEx Support Center.

  
  

For the best experience, Cisco recommends XenApp VDA 7.6.2000 (LTSR) and the latest version of the Citrix receiver for both Windows and Mac.

  

Please note the following limitations:

  • Due to an architectural limitation of the virtual desktop environment, sending video in the WebEx meeting application may not work smoothly. In addition, when sending video in a meeting, the frame rate may be low. This results in a less-than-optimal user experience when sending video.

     

  • Some video files cannot be shared in a virtual desktop environment in the WebEx meeting application.

     

  •  

    WebEx audio is not supported.

      

  • If the host operating system is Mac OS, webcam and microphone (either external or integrated) may not be recognized and cannot be used in the WebEx meeting application.

     

  • Remote Access and Access Anywhere are not supported because the Remote Access and Access Anywhere agents are automatically removed by the underlying Citrix platform after the operating system restarts.

     

  •  

    Hands-On Labs is not supported.

      

  • XenApp is not currently supported for meetings that support TelePresence systems, such as CMR Hybrid or WebEx Meeting Center video conferencing meetings.

     

Mac OS X 10.8 Mountain Lion

When starting or joining a meeting using PAC proxy on Mac OS X 10.8 Mountain Lion, the meeting application crashes. This is an operating system bug that was reported to Apple (Apple bug report # 11844696). The issue was resolved in the Mac OS X 10.8.2 build.

Internet Explorer 10 and 11

The "Enhanced Protected Mode" in Internet Explorer 10 and 11 on the desktop is not supported. Since this mode offers plugin-free browsing experience, the WebEx add-ons are disabled and ActiveX or Java download methods can be used. Users can still use the temporary folder solution (TFS) to join a meeting. Alternatively, users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.

Turning on Compatibility View in Internet Explorer on the desktop might cause some WebEx pages to render incorrectly. We recommend that you turn off Compatibility View for your WebEx site.

Google Chrome

  
  •  

    Some Google Chrome users cannot access the Chrome Web Store. In this case the Cisco WebEx extension file does not automatically install when the users join a meeting. These users are directed to a help page with instructions to manually download and install the extension file.

      

  •  

    The WebEx extension add-on may not install and instead return an error message. This may be because inline installation cannot be initiated from a pop-up window in Chrome. Your integration may have to be changed to use a top-level window instead of a pop-up window.

      

Windows 8 and 8.1

  • For file sharing, you must have Adobe Acrobat Reader to share PDFs.

     

  • When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We recommend that you use our standard Universal Communications Format (UCF) mode or use application sharing screen sharing instead.

     

  • When connecting to a remote computer with Windows 10, the local screen is not blacked out.

     

  • Application sharing is not supported for Windows apps.

     

  •  

    When you share your application or desktop in Windows 8, or 8.1, other participants see windows with a crosshatch pattern on top of the shared content in places where any panels are open. This occurs with all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We recommend you keep panels closed as much as possible to provide a better viewing experience for other participants. You can quickly hide or show all meeting panels by pressing Ctrl+Alt+Shift+H.

      

Windows 10

  • Microsoft Edge browser limitations

     

    • The Edge browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading and installing an executable file (.exe) the first time it is used.

       

    • The Edge browser is supported only for starting and joining meetings, events, training sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center. It is not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced Recording Format Files (ARF).

       

    • Sharing the Edge browser in a WebEx meeting using the web browser sharing or application sharing features are not supported. We recommend using screen sharing instead.

       

    We recommend that you use Internet Explorer or another browser for WebEx until the Edge browser is fully supported.

     

  • Firefox 64-bit browser limitations

     

    • The Firefox 64-bit browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading and installing an executable file (.exe) the first time it is used.

       

    • The Firefox 64-bit browser is supported only for starting and joining meetings, events, training sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center. It is not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced Recording Format Files (ARF).

       

    We recommend that you use the 32-bit version of the Firefox browser until the 64-bit version is fully supported.

     

  •  

    Multi-monitor Support

      

    Shared content may get cut off or display partially when sharing from a secondary screen with a higher resolution than your primary screen. To remedy this, we recommend you set your largest display to be your main display in your Windows display settings.

      

  • Limitations for sharing content

     

    •  

      When sharing a large file, such as a PDF, the meeting manager becomes unresponsive until the file upload is complete. Depending on the size of the document, the meeting manager can be unresponsive for a long time.

        

    • When connecting to a remote computer with Windows 10, the local screen is not blacked out.

       

    • The Windows applications are not listed in the Add Application dialog box in Access Anywhere or Remote Access.

       

    • If Meeting Center attendees try to save Universal Communications Format (UCF) files to their local computers and have opened the Save Document dialog box, and then the host turns off the option that allows users to save files, the attendees are still able to save the UCF files.

       

  •  

    When you share your application or desktop in Windows 10, other participants see windows with a crosshatch pattern on top of the shared content in places where any panels are open. This occurs with all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We recommend you keep panels closed as much as possible to provide a better viewing experience for other participants. You can quickly hide or show all meeting panels by pressing Ctrl+Alt+Shift+H.

      

 

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