Send Expressway Connector Logs to the Cloud

Document created by Cisco Documentation Team on Mar 24, 2016Last modified by Cisco Documentation Team on Aug 24, 2017
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You can send logs from the Expressway-C to the Cisco Collaboration Cloud to diagnose issues with Cisco Spark Hybrid Services.

  
Before You Begin

 
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    You must have Expressway-based Cisco Spark Hybrid Services enabled and use Expressway version X8.8 for logging to be available.

      

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    The Expressway must have port access for HTTPS or secure web sockets outbound to *.clouddrive.com: TCP port 443 (secure).

      

  

      
1    On Expressway-C, go to Hybrid Services > Applications > Connector Logging, and then click Send.
2    In the dialogue box that appears, click OK. To search for specific logs:
  • Use Generated Search Key for a cluster.
  • Use Serial Number for a node.
   

A notification of the Generated Search Key for the logs appears and the logs are uploaded to the cloud.

  
3    Choose one:
  • If you want to open a new ticket at this point, go to the customer view in https://admin.ciscospark.com, click your username, and then choose Feedback. Provide the generated search key or serial number to support.
  • If you're already working with support, provide them with the generated search key or serial number.
 


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