Supported Call Routing Features

Document created by Cisco Documentation Team on Apr 27, 2016Last modified by Cisco Documentation Team on Aug 18, 2017
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Cisco Spark Calling-registered desk phones support the following call routing features:

For company-wide call features that you can configure in the customer view of Cisco Spark Control Hub, open the customer's portal, and then go to Services > Call > Features.

For line settings and call features that you can configure for individual users on behalf of the customer, open the customer's portal, go to Users, click the user's name, and then access all of these settings under Services > Call.

To reduce administrative overhead, users can set up some of their call features (such as voicemail, single number reach, speed dials, and call forwarding) in My Cisco Spark. Make sure that your users are familiar with the portal. See this article for more information.