Hybrid Call Service Connect Deployment Aid

Document created by Cisco Documentation Team on May 13, 2016Last modified by Marc Hollett on May 4, 2017
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Hybrid Call Service Connect provides the following benefits to you and your users:

  •   Connects Cisco Spark with Cisco Unified Communications Manager so that they work together. 
  •   The Cisco Spark app can be used as a mobile soft client for voice and video calling and shares an extension with users Cisco desk phone. 
  •   They can answer calls on your desk phone or on the Cisco Spark app, and use the app to make and receive calls as if they were in the office. 
  •   Cisco Spark, Cisco Jabber, or your desk phone to call without worrying about which option you or the other person is using 

  With Hybrid Call Service Connect, your users can 

  •   Make the same calls from their desk phones or the Cisco Spark app 
  •   Hear incoming calls ring both their desk phones and the Cisco Spark app and answer the call on either 

  After you set up Hybrid Call Service Aware, follow the tasks in this workflow to

  • Further integrate your on-premises call control environment with the Cisco Collaboration Cloud:
    •   Cisco Unified Communications Manager, Cisco Business Edition 6000/7000, Hosted Collaboration Solution 
    •   A new or existing Expressway pair 
  •   Prepare your on-premises user settings for Hybrid Call Service Connect 
  •   Enable Hybrid Call Service Connect for your users 
  •   Configure the Cisco Spark app as a softphone


The following workflow outlines the high-level steps to set up Hybrid Call Service Connect. Click on the blue circles for detailed instructions.


393319.jpg      ReviewPrereqs  Configure Call Service Connect Settings  Configure CUCM  CTI remote device Chapter  Automatic Configure CTI remote Device  Manual Configure CTI Remote Device  Advanced User OnPrem  OnPrem Chapter  Simple user OnPrem  Create Search Rules  Configure secure traversal zone  Create DNS Zone  Enable Mutual TLS Authentication  Update the expressway E trust list  Configure Expressway E chapter  Configure Expressway C chapter  Configure secure traversal zone to Expressway E  Create a neighbor zone  configure search rules  Multiple users  Enable call service connect chapter  Single user  Restart Call Connector