Network-Based Recordings Frequently Asked Questions

Document created by Cisco Documentation Team on Jun 13, 2016Last modified by Cisco Documentation Team on Aug 17, 2017
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How do I Download a Network-Based Recording?

Only the meeting host can download a Network-Based recording.

       
1    Log in to your WebEx site.

For example: SITENAME.webex.com

2    Select My WebEx > My Files > My Recordings.
3    Select the service type link the recording was created with:
  • Meeting Center: Meetings
  • Event Center: Events
  • Training Center: Training Sessions
4    Depending on your WebEx site version, use one of the following methods to download the recording:
  • Select the link to the right of Download recording link:.
  • To the right of the recording topic, select Option and then Download.
  • Select the topic link of the recording, and then select Download recording.

How do I Convert a Network-Based Recording to MP4 Format?

Before You Begin

Ensure you have the WebEx Player installed and you have downloaded the recording to convert to your computer.


Note


The conversion of a WebEx recording to Windows Media Format or Flash-format (ARF only) requires a Windows-based application. WebEx recordings can be played back on a Mac, but they cannot be converted on a Mac.


            
1    Go to Start > Programs > WebEx > Network Recording Player > Network Recording Player.
2    Go to File > Open, then navigate to the recording that needs to be converted.
3    After the recording loads, select Pause to pause the recording.
4    Go to File > Convert... > MP4 (MPEG-4 Format)....
Note      

If this option is grayed out for you, it is because you are trying to convert a streaming recording. Download the file to your computer and try again.

If you need to install a conversion tool the following window appears. You will be prompted to enter your login information for your WebEx Host account and select Continue to download the tool and convert your recording.



The Convert to MP4 (MPEG-4 Format) window appears.
5    (Optional) Select which panels you would like to include from the recording in the Content Options section.
6    (Optional) Select the video quality of the conversion in the Video Quality section.

The default option is medium quality.

Note      

Selecting high quality increases the size of the MP4 file that is created

7    In the Schedule Conversion section, choose when to start the conversion:
  • Convert immediately
  • Convert at the following time: Select a time and date from the drop-down menus.
8    Select OK to begin the conversion.
9    Select OK on the dialog that appears.

You can check the conversion progress by mousing over the conversion icon in your system tray.



Once your recording is converted to MP4 format, you may play the converted file on any iOS or Android device that supports MP4 playback.

Can I Get a Network-Based Recording in MP4 Format?

MP4 recordings may be available on WBS32 Meeting Center sites. Contact your site administrator to determine whether the option can be turned on.

How do I Share a Network-Based Recording?

           
1    Log in to your WebEx site.

For example: SITENAME.webex.com

2    Select My WebEx > My Files > My Recordings tab.
3    Select the service type link the recording was created with:
  • Meeting Center: Meetings
  • Event Center: Events
  • Training Center: Training Sessions
4    Select the topic link of the recording that needs to be distributed.

If the recording is not displayed on the first page, select the page links at the bottom right of the web page.

5    Select Send Email on the right side of the page. The Share My Recording window appears.
6    In the Send to: field, enter the email addresses you would like to send the recording to.
7    (Optional) Enter an invitation message into the Your message (Optional): field.
8    Select Send.

If you are unable to access the URL to a Network-Based recording or the link has expired, please see the following article: WBX78954 - How Do I Update Expired Links for My Network-Based Recordings (NBR)?

How do I Download and Install the WebEx Network Based Recording Player?

  

If you are playing back recordings that you have downloaded to    your local computer, you may need to install the WebEx Network Recording    Player. However, if you have received a link to    a WebEx recording, you can select the link to stream and view the recording    without downloading the Network Recording Player.


Note


To ensure best possible compatibility, hosts should only use the player available from their own WebEx site.

If you do not have a host account, you can download the WebEx Network Recording Player by going     to https://www.webex.com/play-webex-recording.html and selecting      ARF Player.   


      
          
1    Log in to your company's WebEx site.

For example: SITENAME.webex.com.

2    Select one of the service tabs (for example, Meeting Center, Event Center, or Training Center).   
3    From the left navigation, select Support > Downloads.
4    On the Downloads page, under      Recorder and Players, select      Recording and Playback.   
5    On the Recording and Playback page, select the Windows or Mac OS     X      Download      link for the WebEx Network Recording Player for Advanced     Recording Format (.arf) files.   
6    Select      Run.   
7    Follow the instructions in the wizard to install the WebEx     Network Recording Player.   

How do I Recover a Deleted Network-Based Recording in My WebEx Account?

In WebEx (WBS) 31.5 and WBS 30.10 and later, you may restore deleted recordings. You may also choose to permanently delete a recording.


Note


Deleted files appear for up to 30 days in your Trash folder and may be recovered.


       
1    To manage recording files in the Trash, log in to your WebEx site. (Example: SITENAME.webex.com) 
2    Go to My WebEx > My Files > My Recordings.
3    Select the Trash icon in the upper right of the screen. The Trash window appears.
4    Check the recording that you want to recover or delete.
  • To recover the recording, select Restore and then select OK to confirm.

    The recovered file will appear under your My WebEx > My Files > My Recordings > in the respective service type used. (Meeting Center, Event Center, or Training Center)

  • To permanently delete the file, select Delete Permanently and then select OK to confirm.
  • To permanently delete all files in the trash, select Empty Trash and then select OK to confirm.
 

Deleted files may not be recovered if they are deleted from the trash.

What are the Solutions to Common Network-Based Recording Errors?

Setup was Unsuccessful

Error: Setup was unsuccessful. Please restart browser and try again. Error [7006], File [Network Recording Player.app] while playing an .ARF file

        
1    Log in to your company's WebEx site.

For example: https://SITENAME.webex.com

2    Select one of the service tabs (for example, Meeting Center, Event Center, or Training Center).
3    From the left menu, select Support > Downloads.
4    Under Recorders and Players, select Recording and Playback.
5    Download and install the appropriate player for your system.

Unknown File Format

The following error occurs when playing a recording created on a newer site version than the installed Network Recording Player.

Error: Unknown file format. You may update your Network Recording Player and try again.

Use one of the methods below to resolve the issue:
  • Download and install the Network Recording Player from your company's WebEx site and then use the Network Recording Player to play back the downloaded recording.
  • If the host has provided a link to download the recording, follow the steps below:
  1. Select the link to download the recording in the email invitation.
  2. On the pop-up window that appears, select Download ARF player.
  3. Complete the Network Recording Player installation and play the downloaded recording.
 
Note      

You need to revert the site back to the newer WebEx version to fix the streaming playback functionality of the recording.

General Error Occurred in File Operation

The following error may occur when playing back a network-based recording:

Error: General error occurred in file operation

Follow the steps below to resolve the issue:

     
1    Uninstall the Cisco WebEx Network Recording Player, see: WBX56346 - How Do I Uninstall the Network Recording Player from My Computer?
2    Reinstall the Cisco WebEx Network Recording Player.

If the issue persists after performing the additional steps, contact WebEx Technical Support.

This Recording Link has Expired

Due to cryptographic key updates in Cisco WebEx, the format for Network-Based Recording links has changed. If you try to access a recording through the older link format, you will see a message stating the link has expired.



       
1    To request a new updated link to access the recording,   enter your name and email address.
2    Check the box, Include the URL of the web page that contains the recording link if it appears.
3    Optional. Enter a message to the host.
4    Select Request New Link. A message appears, stating that your request has been sent.
 

 

You need to wait for the host who created the recording to reply back with an updated link for the recording. If you need to check on the status of your request, contact the host directly. WebEx Technical Support cannot send updated recording links to users.

 

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