View Reports for Your Site

Document created by Cisco Documentation Team on Jun 24, 2016Last modified by Cisco Documentation Team on Sep 5, 2017
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Reports Overview (WBS30, WBS31)


You can generate and view the following types of reports:
  • Common (for the entire site)

     

  • Event Center

     

  • Support Center

     

  • Training Center

     

  • Remote Access

     

  • Access Anywhere

     

  • WebACD

     

Each report displays the time stamp using the Greenwich Mean Time (GMT) as the time zone.

Many reports can be run in 15, 30, and 60-minute intervals.

Display Report Page (WBS30, WBS31)

On the Display Report page you can

  • View a summary list of training sessions that meet your search criteria.

     

  • Download a Session Summary report for all the training sessions that meet your search criteria.

     

  • Navigate to the Detail Session Report for a training session.

     

Fields on this Page

                                    

Option

Description

Topic

The topic for a training session. Select its link to view the Session Detail Report for the session.

[Tracking Code]

Indicates tracking code values for the training sessions. If the training sessions used multiple tracking codes, each tracking code name appears as a column header.

User Name

The user name of the host of a training session. Select the name’s link to view the Edit User page for the host in Site Administration.

Date

The date on which the training session occurred.

Start Time

The time at which the host started the training session.

Duration

The duration of the training session, in minutes.

Invited

The total number of attendees whom the host invited to the training session, using the session scheduling page.

Registered

The total number of attendees who registered for the training session. If the host did not require registration for the session, the text N/A appears in this column.

Attended

The total number of participants in the training session, including the host.

Absent

The number of participants who registered for the training session, but did not attend the session.

Tele

Indicates whether or not the host used one of the following integrated WebEx voice conferencing services: Internet phone, call-in teleconference, call-back teleconference, toll-free call-in teleconferencing, or toll-free international teleconferencing.

Options on this Page

            

Option

Description

Search again

This link navigates to the Training Center Usage Report query page to let you search again.

Printer-friendly format

Displays the report in a format that you can print.

Export Report

Downloads a CSV (comma-separated values) file that contains detailed information about all training sessions that appear on the Training Center Usage Report summary page.

View Usage Reports (WBS30)

          
1   On the navigation bar, select Reports > Common > Usage.
2   From the Service drop-down menu, choose a service or All.
3   (Optional) To run a report about the meetings that a specific user hosted, in the User Name field, enter the user’s user name.
4   Select the beginning and ending dates for the report.

Report data is only available for sessions conducted up to three months before the current date.

5   (Optional) To view a report for only certain session topics, in the Topic box, enter all or part of the topic name.

You can use wildcards, such as ? or *, when specifying a text string.

6   To sort the report by date, topic, user name, or start time, from the Sort results by drop-down list, select the sort criteria.
7   Select Display Report.
8   To export the report in CSV format so that you can import it into a spreadsheet or other program, at Export CSV Reports, do one or both of the following:
  • To export the Summary Usage report to a CSV file, select Session Summary.
  • To export the Attendee Detail report for all sessions on the Summary Usage Report page to a CSV file, select Attendee Details.

View Recording Storage Usage Report (WBS30)

         
1   On the navigation bar, select Reports > Common > Recording Storage Usage Report (Recordings & Upload).
2   Select the beginning and ending dates for the report.
3   (Optional) To view a report for a specific recording, in the Recording Name field, enter all or part of the topic name.

You can use wildcards, such as ? or *, when specifying a text string.

4   (Optional) To run a report about the meetings that a specific user hosted, at Host user name enter the host user name.

Report data is only available for sessions conducted up to three months before the current date.

5   To sort the report by date, topic, user name, or start time, from the Sort results by drop-down menu, select the sort criteria.
6   Select Display Report.
7   To export the report in CSV format so that you can import it into a spreadsheet or other program, at Export CSV Reports, do one or both of the following:
  • To export the Summary Usage report to a CSV file, select Session Summary.
  • To export the Attendee Detail report for all sessions on the Summary Usage Report page to a CSV file, select Attendee Details.

View Storage Utilization by User Reports (WBS30)

1   On the navigation bar, select Reports > Common > Storage Utilization by User Report (Download Only—Excel Format).
2   To open the report in .CSV format, select Open. To save the report to your computer, select Save.

View Event Center Dashboard Reports (WBS30)

1   In the navigation bar, select      Reports > Event Center.
2   Choose one of the following dashboards:
  • Programs, Events, Recordings Summary
  • Scheduled Events Dashboard
  • Held Events, Recording Downloads Dashboard

View Support Center Reports (WBS30, WBS31)

1   In the navigation bar, select      Reports > Support Center, and then select one of the following reports:   
  • Session Report
  • Call Volume
  • CSR Activity
  • URL Referral
  • Allocation Queue
2   Specify the search criteria, and then select      Display Report.   

View Training Center Reports (WBS30)

1   In the navigation bar, select Reports > Training Center, and then select one of the following reports:
  • Usage Report: View usage information for all sessions.
  • Registration Report: View all registration information for all sessions scheduled and in the past.
  • Recorded Session Access Report: View access for all recorded sessions.
  • Coupon Report: View the details of coupons that were issued and used.
  • Training Report by Attendee: View a record of all sessions for which a person has registered or attended.
2   Specify the search criteria, and then select Display Report.

View Remote Access Reports (WBS30)

1   In the navigation bar, select Reports > Remote Access, and then select one of the following reports:
  • Usage Report—Computer
  • Usage Report—CSRs
  • Tracking Report—Computer
2   Specify the search criteria, and then select Display Report.

View Access Anywhere   Reports (WBS30, WBS31)

       
1   On the navigation bar, select      Reports > Access Anywhere.   
2   Select the beginning and ending dates for the report.   

Report data is only available for sessions conducted up to three     months before the current date.  

3   From the      Sort results by drop-down list, select the sort order criteria for the report.        

You can sort by computer name, client IP address, date, session     starting time, session ending time, or session duration.   

   
4   Select      Display Report.   
5   To export the report in CSV format so that you can import it into     a spreadsheet or other program, select Export     Report.    To print the report, select      Printer-Friendly Format.   

View WebACD Reports (WBS30, WBS31)

1   In the navigation bar, select      Reports > WebACD, and then select one of the following reports:   
  • Session Reports
  • Call Volume
  • CSR Activity
  • URL Referral
  • Allocation Queue
2   Specify the search criteria, and then select      Display Report.   

View Meetings in Progress Report (WBS30, WBS31)

In the navigation bar, select      Reports > Meetings in Progress.   

 


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