Use WebEx Audio

Document created by Cisco Documentation Team on Jul 6, 2016Last modified by Cisco Documentation Team on Mar 20, 2017
Version 7Show Document
  • View in full screen mode
 

WebEx Audio Overview

   

WebEx Audio lets you use either your phone or your computer to hear others and to speak in your meeting:

    
  •      

    Phone—You can use your phone to receive a call to the audio portion of the meeting or to dial in.

          


    Note


          

    This option typically provides good voice transmission, but may have a cost attached.

          
         

  •      

    Computer—You can use a headset connected to your computer to join the audio portion of the meeting. Make sure that the computer has a supported sound card and a connection to the Internet. This option sometimes causes noisy transmission, or an irregular voice stream, but has no cost attached.

         

    

Note


    

Up to 1,000 participants can connect to the audio conference using WebEx Audio—500 using the phone and 500 using the computer to connect over the Internet. All 1,000 participants can speak.

    
   

Use Your Phone to Connect to Audio

   

When you use your phone to connect to the audio portion of the training session, you can call in or receive a callback.

    
  •      

    Callback—Receive a call at a valid number you provide, or at phone number that is already stored in your user profile. A valid number must contain the area code and the seven-digit local phone number.

         

  •      

    Call in—Call in from your phone to a number your host provides.

         

    
After you join a training session, open the Audio Conference dialog from the Quick Start page, if it does not appear automatically.
Figure 1. Audio Conference Dialog Box

    

In the Audio Conference dialog box, select how you want to connect to the audio conference:

    
  •      

    To receive a callback at the number displayed, select Call Me.

         

  •      

    To receive a callback at a different number, select an option from the list, then select Call Me.

          

    The dropdown option (or another customized label defined by your site administrator) is only displayed if the internal call-back feature is available on your site.

          



         
  •      

    To call in, select I will call in from the drop-down list, then follow the instructions to join the audio conference.

          

    (Optional) To view all international numbers, select All global call-in numbers.

         

    

A phone icon appears next to your name in the participant list to indicate that you are using your phone in the audio conference. A mute icon appears next to the video icon so that you can mute or unmute your microphone as desired.

    

You can switch from using your phone as your audio device to using your computer at any time during the audio conference.

   

Use Your Computer to Connect to Audio

   

When you use your computer to speak and listen in a training session, your computer sends and receives sound across the Internet. Your computer must have a supported sound card and be connected to the Internet.

    

Note


    

For purposes of audio quality and convenience, use a computer headset with a high-quality microphone rather than speakers and a microphone.

    
    
After you join a training session, open the Audio Conference dialog box from the Quick Start page, if it does not appear automatically.
Figure 2. Audio Conference Dialog Box

    

In the Audio Conference dialog box, select Call Using Computer.

    

A headset icon appears next to your name in the participant list to indicate that you are using your computer in the audio conference. A mute icon appears next to the video icon so that you can mute or unmute your microphone as desired.

    

You can switch from using your computer as your audio device to using your phone at any time during the audio conference.

   

WebEx Audio Quick Reference Tasks

  
                            
 

Task

  
 

Action

  
 

Fine tune your microphone and speaker settings

  
 

When you first start or join a meeting, you can manually test and adjust your sound device before you actually start using your computer for audio.

  
  1.  

    From the meeting window menu, select Audio > Speaker/Microphone Audio Test.

      

    The Speaker/Microphone Audio Test dialog box appears.


      
  2.  

    Follow the instructions.

      

  

After you join the audio portion of the meeting, you can retest your settings at any time. Open the Audio Conference dialog from the Quick Start page and select Test speaker/microphone.

  
 

Disconnect from audio

  
 
  1.  

    Below the Participants list, select Audio.

      

    The Audio Conference dialog box appears.


      
  2.  

    Select Leave Audio Conference.

      

    Your participation in the audio conference ends; however, your participation in the meeting continues until you leave it or the host concludes it.

      

  
 

Switch from your computer connection to a phone connection

  
 
  1.  

    On the Quick Start page, select Audio Conference.

      

    The Audio Conference dialog box appears.


      
  2.  

    If you want to receive a call at a number different from the number displayed, do the following:

      

    1.  

      Select the down arrow next to current number, and select or add the number.

        

    2.  

      Select Switch to Using Phone.

        

      
  3.  

    If you want to call in, do the following:

      

    1.  

      Select the down arrow next to the current number.

        

    2.  

      Select I will call in, and follow the instructions on the screen.

        

      
  
 

Switch from your phone connection to a computer connection

  
 
  1.  

    On the Quick Start page, select Audio Conference.

      

    The Audio Conference dialog box appears.

      



      
  2.  

    Select Switch to Using Computer.

      

  3.  

    Remember to switch to your computer headset.

      

  
 

Connect to audio during sharing

  
 
If you join a training session that is already in progress and shared content is all you see, connect to audio from the Session Controls Panel.


  
  1.  

    On the Session Controls Panel at the top of your screen, select Audio.

      

  2.  

    Connect to the audio portion of the training session as usual.

      

  
 

Mute and unmute microphones

  
 
  1.  

    Access the mute options by doing one of the following:

      

    •  

      Windows: Right click in the participants list

        

    •  

      Mac: Ctrl + click in the participants list

        

      
  2.  

    If you are a host:

      

    •  

      Select Mute on Entry to mute all microphones automatically when participants join a meeting. This does not affect your own microphone.

        

    •  

      Select Mute or Unmute to mute or unmute your own or a specific participant's microphone.

        

    •  

      Select Mute All to mute or unmute all participant microphones simultaneously at any time during a meeting. This does not affect your own microphone.

        

      
  3.  

    If you are a participant, select the Mute or Unmute icon to mute or unmute your own microphone.

      

    During sharing, participants can mute and unmute their microphones from the Meeting Controls Panel at the top of their screens.

      

  
 

Ask to speak

  
 

On the Participants panel, select Raise Hand.

  

If you want to speak and the host has muted your microphone, you can ask the host to unmute your microphone so that you can speak.

  
 

Cancel a request to speak

  
 

On the Participants panel, select Lower Hand.

  
  

Edit or Update Your Stored Phone Numbers

   

You can edit or update the phone numbers listed in your profile if:

    
  •      

    You have not yet joined the audio conference.

         

  •      

    You joined the audio conference from your computer.

         

    

In addition, you can view any phone number cookies stored on your computer.

    

Any updates you make do not take effect until the next time you join a meeting.

   
      
1    From the Quick Start page, select Audio Conference. The Audio Conference dialog box appears.


2    Select the arrow next to the phone number and then select Manage phone numbers.       
      


      
       The Manage Phone Numbers dialog box appears.


3    Select Edit to update the phone numbers in your My WebEx profile, or Clear to delete phone numbers that are stored in cookies on your computer.       
Note             

You cannot be participating in an audio conference by phone if you want to edit or update your phone numbers.

      
     
 

Attachments

    Outcomes