Add Users and User Entitlements
Administrators must have Full Administrator privileges role. Ensure that licenses are available for a customer organization, before adding users and user entitlements for the organization.
If your organization has Active Directory synchronization, you can bulk entitle users using the Comma-separated Values (CSV) template. You can also locate the user records on the Users page and entitle them one at a time.
Agents receive a welcome email and must sign in to Cisco Spark and verify that the licenses are provisioned in Cisco Cloud Collaboration Management.
Edit Cisco Spark Service Licenses for Individual Users
Add an Alias for Individual Users
Administrators with full privileges can add an alias or an alternate nam for a Cisco Spark service user.