Manage Hybrid Media Service

Document created by Cisco Documentation Team on Jul 25, 2016Last modified by Cisco Documentation Team on Aug 15, 2017
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View Hybrid Media Service Reports

 

Hybrid Media Service reports are available on the Reports page of Cloud Collaboration Management, once Hybrid Media Service is active and has a cluster with at least one registered Hybrid Media Node. From the Overview page, select Reports from the menu on the left side of the screen and then, on the Reports page, click Hybrid Media Service on the upper-right side of the screen.

  

Reports provide information about how you use your on-premises Hybrid Media Nodes and clusters in your Cisco Spark organization. With this information, you can more effectively manage your Hybrid Media resources by monitoring the capacity, utilization, and availability of your on-premises resources. You can use this information to make decisions about adding more Hybrid Media Nodes to a cluster or creating new clusters, for example.

  

Data in the reports is collected every 10 minutes and the Reports page is automatically refreshed every 5 minutes.

  

Available Reports

 

Hybrid Media Service reports provide information through cards and graphs. The cards provide a snapshot of the critical metrics over a given period of time. The graphs provide a detailed trend of these metrics over the same period of time. You can view the information for all clusters of your organization or an individual cluster.

      

Cards

  • Total Calls—Total number of calls that are hosted on premises and calls that overflowed to the Cisco Collaboration Cloud for the Cisco Spark organization

     

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    Hosted On-Premises—Number of calls hosted by on-premises clusters

      

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    Overflowed to Cloud—Number of calls on all clusters that overflowed to the cloud, because on-premises cluster capacity was exceeded

      

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    Redirected by this Cluster—Number of calls on a cluster that were redirected to another cluster or to the Cisco Collaboration Cloud because the cluster capacity was exceeded

      

  

Graphs

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    Percentage Utilization—Average CPU utilization trend of all clusters in an organization (organization view) or a selected cluster compared to other clusters (cluster view).

      

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    Call Activity: Number of active calls over a period of time. Each line represents a snapshot of the aggregate number of active calls in that cluster or organization.

      

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    Cluster Availability: Percentage of clusters that are available to host calls over time.

      

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    • Green clusters have all nodes in service.

          

    • Yellow clusters have 1 or more nodes that are not in service.

       

    • Red clusters have no nodes in service.

       

        
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    Node Availability: Percentage of nodes that are available to host calls over time

     

    • Green nodes are available.

       

    • Red nodes are not available.

       

          

Reporting Definitions

 

The following terms are used in Hybrid Media Service reports:

  
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    Call: A participant who initiates or receives a media (audio or audio and video) channel to participate in a meeting.

      

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    Meeting: A group of 1 or more calls collaborating together.

      

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    Hybrid Media Node: A basic media processing engine deployed on premises, which provides conferencing service.

      

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    Hybrid Media Cluster: A collection of 1 or more Hybrid Media Nodes grouped together, usually based on geographic location.

      

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    Organization: In this context, it refers a collection of all the clusters in your Cisco Spark organization.

      

  

Filtering Reports

The following filtering options are available in Hybrid Media Service reports:
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    Cluster: At the upper-left side of the page, you can filter reports to display information for All Clusters or a specific cluster.

      

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    Time: At the upper-right side of the page, you can filter the time range of the information. Available options are:
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      Last 24 Hours

        

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      Last Week

        

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      Last Month

        

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      Last Three Months

        

      

Exporting Reports

You can click the 3 dots (…) at the upper-right corner of each Hybrid Media Service report to export the report in one of the following formats:
  •  

    Save As: .PNG or .JPG

      

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    PDF

      

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    Export: .CSV or .XLSX

      

Deregister Hybrid Media Node

Use this procedure to remove a Hybrid Media Node from the Cisco Colloboration Cloud. After completing this procedure, your node is removed from its cluster and is unavailable for use. After deregistering a node, the only way to make it available again is to reregister it.
      
1    From the customer view in https://admin.ciscospark.com, go to Services, and then click Resources under Hybrid Media.
2    From the list of resources, go to the cluster that contains the node you want to deregister, choose the node, and then click Action > Deregister Node.  

A message appears asking you to confirm that you want to delete the node.

  
3    After you read and understand the message, click Deregister Node.

Move Hybrid Media Node

Use this procedure to move a Hybrid Media Node from its current resource to a new one. After completing this procedure, your node will only be available to the new resource.
        
1    From the customer view in https://admin.ciscospark.com, go to Services, and then choose Resources under Hybrid Media.
2    From the list of resources, go to the resource that contains the node that you want to move, and then click the node.
3    In the Overview panel, click Move Node.
4    Choose one:
  • Create a new cluster by entering a name for the resource.
  • Choose an existing resource.
5    Click Move Node. Your node is moved to the new cluster.

Set Hybrid Media Cluster Upgrade Schedule

 

You can set a specific upgrade schedule or use the default schedule of 3:00 AM Daily United States: America/Los Angeles. You can also choose to postpone an upcoming upgrade, if necessary.

  

Software upgrades for Hybrid Media Service are done automatically at the resource level, which ensures that all nodes are always running the same software version. Upgrades are done according to the upgrade schedule for the resource. When a software upgrade becomes available, you have can manually upgrade the cluster before the scheduled upgrade time.

  
        
1    From the customer view in https://admin.ciscospark.com, go to Services, and then click Resources under Hybrid Media.
2    Go to a media resource, scroll to Cluster Settings, and then choose the resource name.
3    On the Settings page, scroll to Upgrade, and then choose the time and time zone for the upgrade schedule.  
Note        

Upgrades may take longer than a few minutes if the Hybrid Media Node is waiting for active calls to end before the upgrade begins. For a more immediate upgrade process, we recommend that you schedule the automatic upgrade window outside of your regular business hours.

  
  
4    (Optional)If needed, click Postpone to postpone the upgrade to the following day.  

Under the time zone, the next available upgrade date and time is displayed.

  
5    (Optional)Choose a release channel, which allows you to select the type of software version to which you want to upgrade:
  • Stable—Provides the current release software version (this is the default and usually the best choice for most customers)
  • Beta (if enabled by Cisco)—Provides an upcoming software version (this is for customers who want to try out upcoming features and are willing to accept there may be known issues or defects)

Delete Hybrid Media Cluster

You can permanently delete a Hybrid Media resource from the Cisco Collaboration Cloud. To complete this procedure, you must either move each node to a different resource or deregister all nodes first. Deregistering all nodes in a resource permanently removes them and makes them unavailable for use. The only way to make deregistered nodes available again is to reregister them.
      
1    From the customer view in https://admin.ciscospark.com, go to Services, and then click All Resources.
2    From the list of resources, scroll to the Hybrid Media resource that you want to delete, and then click Settings.  
 
Tip        

You can click Media to filter on just Hybrid Media resources.

  
  
  
3    Click Delete Resource, and then choose one:
  • Click Move All Nodes. For each node, either create a new resource by entering a name or choose an existing resource from the drop-down list, and then click Continue.
  • Click Deregister All Nodes, check the check box, and then click Delete Resource.

Deactivate Hybrid Media Service

Deactivating your Hybrid Media Service removes the ability to host meetings on premises. In addition, all in-progress meetings will end and future meetings will be hosted in the cloud. Once deactivated, the only way to use Hybrid Media Service is to reactivate it.

Before you deactivate Hybrid Media Service, you will deregister all Hybrid Media Nodes.

      
1    From the customer view in https://admin.ciscospark.com , go to Services, choose Settings under Hybrid Media, and then click Deactivate.
2    In the Deactivate Service window, review the list of resources that will deactivated (scroll the window to the bottom, if needed), select the I'm ready to deregister these resources checkbox and then click Continue. A message appears asking you to confirm that you want to deactivate your Hybrid Media Service.
3    When you are ready to deactivate your Hybrid Media Service, click Deactivate Service.  
Note       You can keep your Hybrid Media Service active by clicking Cancel. If you do this, you must register at least one Hybrid Media Node to make the service fully functional.
  

Send Logs from Hybrid Media Node

You may be instructed to send logs directly to Cisco or to a supported FTP server. Use this procedure to send logs directly from any Hybrid Media Nodes that you registered to the cloud.

         
1    Open and log in to the VMware ESXi console of the VM for your Hybrid Media Node.
2    In the main menu, click option 4 Diagnostics and then press Enter.
3    Click 4 Export Log Files, provide feedback if you want, and then click Next.
4    Choose an option:
  • Send Logs to FTP Server, and then enter the details of the FTP server.
  • Send Logs to Cisco, and then confirm the export of the logs.
5    Choose OK to return to the Hybrid Media Node main menu.
6    (Optional)Choose 5 Check Status of Log Files Sent to Cisco if you sent the logs to Cisco.
What to Do Next

 

After you send logs, we recommend that you send feedback directly from the Cisco Spark app so that your support contacts have all the information that they need to help you.

Change the Administrator Passphrase of the Hybrid Media Node

Use this procedure to change the administrator passphrase (password) for your Hybrid Media Node.
            
1    Open and log in to the VMware ESXi console of the VM for your Hybrid Media Node.
2    In the main menu, choose option 3 Change Administrator Passphrase and then press Enter.
3    From the password expired page, make sure Yes is selected, and then press Enter, and then press it again after the password expiry message.
4    Press Enter.
5    After you're signed out of the console, go back to the sign in screen, and then sign in using the current admin login and passphrase (password). You are prompted to change your password.
6    For Old password, enter the current passphrase, and then press Enter.
7    For New password, enter a new passphrase, and then press Enter.
8    For Re-enter new password, retype the new passphrase, and then press Enter. A "password changed" message appears and then you go back to the sign in screen.
9    Sign in using your new admin login and passphrase (password).
 

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