Cisco Jabber for Android Settings

Document created by Cisco Documentation Team on Jul 27, 2016Last modified by Manasa Boya on Aug 2, 2017
Version 7Show Document
  • View in full screen mode
 

Access Settings

The Settings screen is accessed in the following ways:

  • Swipe to the right or tap to open the navigation drawer on your phone. Tap Settings.

     

  • Tap the Settings icon on your tablet.

     

Set Low-Bandwidth Mode

Cisco Jabber for Android uses low-bandwidth mode to optimize the audio for low-bandwidth networks, which may improve call quality for VoIP calls.

To use low-bandwidth mode, one of the following must be true:

  • Your administrator has set up the system to handle calls between devices that use different codecs

     

  • Both your device and the device of the person you are calling support the same low-bandwidth codec (G.729a or G.729b)

     


Note


If you call a device that does not support the same low-bandwidth codec, and the system is not set up to handle a codec mismatch, you may experience one of the following problems:

  • You cannot hear audio

     

  • The call is immediately disconnected

     


If you have questions about your system setup, contact your system administrator.

     
1    On the Settings screen, under Call, tap Audio and Video.
2    Turn the Low-Bandwidth Mode setting on or off.

Set Calling Options

Before You Begin

This procedure applies to phone services accounts that have the Dial via Office (DvO) feature enabled.

      
1    On the Settings screen, under Call, tap Calling Options.
2    Select an option.             
OptionDescription
Voice over IP

Always make VoIP calls over mobile data networks or Wi-Fi networks.

Mobile Voice Network

Always make DvO calls over the mobile voice network for your device.

When you use DvO, the corporate calling system calls you back to start all calls.

Autoselect

Let Cisco Jabber choose VoIP or mobile voice network based on network connection.

When you use DvO, the corporate calling system calls you back to start all calls.

3    If you select either Mobile Voice Network or Autoselect, verify that the DVO Callback Number section is populated with the correct callback number (usually your mobile phone number). If not, see the next topic.
What to Do Next

 

Add an Alternate Dial via Office Callback Number

Add an Alternate Dial via Office Callback Number

When you use DvO, the corporate calling system calls you back to start all calls. The DvO callback number is usually your mobile phone number.

       
1    On the Settings screen, under Call, tap Calling Options.
2    In the DvO Callback Number section, tap Use alternate number.
3    Enter the alternate DvO callback number.
4    Tap Save.

Change Alternate Dial via Office Callback Number

       
1    On the Settings screen, under Call, tap Calling Options.
2    Tap the alternate DvO callback number.
3    Enter a new alternate DvO callback number.
4    Tap Save.

View Notices and Disclaimers

      
1    On the Settings screen, under Help, tap About.
2    Tap Notices and Disclaimers.
3    Tap one of the following options to see the related content:
  • Emergency Number Notice
  • Open Source Notice
  • Strong Encryption Notice
  • Usage and Error Tracking

Send Feedback to Cisco

      
1    On the Settings screen, under Help, tap Send Feedback to Cisco.
2    Select whether usage data is collected using the Collect Usage Data field.
3    Select Survey if you wish to take a survey about the application.

Enable Differentiated Service for Calls

This option is enabled by default. We recommend not to disable this option unless you are experiencing issues in the following scenarios:

  • You can hear or see other parties, but you cannot be heard or seen

     

  • You are experiencing unexpected Wi-Fi disconnection issues

     


Note


Disabling differentiated service for calls may degrade audio and video quality.


Before You Begin

Contact your Administrator if you cannot find this option in Cisco Jabber.

      
1    Go to Settings.
2    Go to Audio and Video.
3    Tap Enable Differentiated Service for Calls.

Set Default Audio Output

       
1    Go to Settings.
2    Go to Audio and Video.
3    Tap Default Audio Output.
4    Tap either Earphone or Speaker to choose your default audio output.

Disable Speaker for Voice Messages

Cisco Jabber for Android uses the default audio output device, which is either earpiece or speaker to play a voicemail. If you want to disable the speaker for your voicemail, then follow these steps:

 
     
1    Go to Settings, tap Audio and Video.
2    Tap Disable Speaker for Voice Messages.

The voicemail plays through your earpiece.

Offline in a meeting Status

 

Jabber for Android displays "offline, in a meeting" status when the contact is offline, but has a meeting request in outlook calendar. This status is displayed in other users contact list on their mobile devices. For information, see Integrate Cisco Jabber with Applications chapter from the latest On-Premises Deployment Guide for Cisco Jabber.

Create Custom HTML Tabs

You can create custom HTML tabs in Jabber. These tabs appear in the navigation bar and in the Custom tab window. When you tap these HTML tabs from the navigation bar, they are directed to the destination URL within Jabber. Administrators can also add custom tabs. You can add only ten custom tabs. If the administrator has created ten custom tabs, then you cannot add anymore custom tabs. Also, you cannot delete the custom tabs added by your administrator. Custom HTML tabs are not supported over Expressway for Mobile and Remote Access.
         
1    Tap Settings > Custom tab.
2    Tap Add Custom Tab.
3    Enter the custom tab name and URL.
4    Tap Add.
5    To remove a custom tab, in the Custom tab window, tap the custom tab, and tap Delete from the Edit custom tab window.
6    To remove multiple custom tabs, tap Edit icon in the Custom tab window, select custom tabs, and tap the Trash icon.

Sort Your Jabber Contacts

You can sort your contacts based on their status or name.
     
1    Go to Settings > Display > Sort contacts by.
2    Select Name or Status.

Set Jabber Ringtone and Chat Notification Tone

     
1    To set call ringtone, go to Settings > Sounds > Call ringtone, and select your desired ringtone.
2    To set chat notification tone, go to Settings > Sounds > Notifications tone, and select your desired chat notification tone.

Call   Forwarding

Jabber supports the call forwarding option.  

To set Call forwarding:  

   
     
1    Go to Settings > Call > Call forwarding.   
2    Select any one of these options:          
  •       

    Disable call forwarding

          

  •       

    Voicemail

          

  •        

    Mobile

           

  •        

    Home

           

  •       

    Add a number—You can either enter a phone number, including country and area codes, or a URI.

          

     

Refresh Jabber Configuration

 

In the earlier releases, Jabber fetches configuration updates from the server at the time of sign-in. From the 11.9 release onwards, Jabber lets you sign in, and then it connects to each server individually to fetch configuration updates. This happens only at the first time you sign in to Jabber. From the second time you sign in to Jabber, it fetches the configuration updates from the cached data stored on your device.

  

The configuration updates are exchanged between your device and servers at an interval of 8 hours. If you want to manually refresh configuration updates at any time, you can follow this procedure:

  
      
1    Go to Settings and About.
2    On the About page, tap three times in the highlighted area.  

  
3    You get a pop-up with a message Your configuration change request sent. Jabber then updates any recent configuration changes and notifies you.
 

Attachments

    Outcomes