Troubleshooting Cisco Jabber for Mac

Document created by Cisco Documentation Team on Aug 3, 2016Last modified by Sheelagh O Leary on Aug 4, 2016
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Verify Audio and Video Device Settings

If you have an issue with your audio or video devices, you can verify the selected devices.

Step 1    Select Jabber > Preferences. The General Preferences window opens.
Step 2    Select Audio/Video. The Audio/Video Preferences window opens.
Step 3    Verify the device settings.

Check the Connection Status

If there is an issue with a feature, you can check your connection status. For example, if you cannot access your voice messages.

Step 1    Select Help > Show Connection Status. The server connection status window opens.
Step 2    For each server listed, verify that the status displayed is Connected.
  • If the server connections are all showing as connected, select Copy to capture the information and send to your system administrator.
  • If a server connection shows a different status, select Open Accounts to verify the settings are correct for the account. If the issue persists report a problem to your system administrator.

Report a Problem

If you encounter a problem with Cisco Jabber, you can create a problem report to assist your system administrator resolve your issue.

The Problem Reporting Assistant guides you through the reporting process. The problem report generated contains logs from your computer.

Step 1    Select Help > Report a Problem.
Step 2    Enter information on the issue and select Continue.
Step 3    Select Generate to create the problem report.
Step 4    Select Send Report to create an email that you can send to your system administrator.