Troubleshooting in Cisco Jabber for Windows 11.7

Document created by Cisco Documentation Team on Aug 5, 2016
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Unable to Access   Features


If there is an issue with a feature, for example, you cannot access    your voice messages, you may have an issue with your connection status.   


Step 1    In the client, select the      Menu icon, then      Help > Show connection      status.   
Step 2    For each server listed, verify that the status displayed is     Connected.   
Step 3    If any servers are not listed with a Connected status, select      Options to verify the account settings.    The      Accounts tab opens.   
Step 4    Check that your username is correct and re-enter your system     credentials and select      Apply.    
Step 5    If the problem persists, select the      Advanced option to see your server addresses,     and then report the problem with your server information to your system     administrator.   

Set Video   Preferences for Calls


If you see an incoming video call and you don't want to show your    video for the call, you can change the setting to answer calls with video. Or    if you notice that no video is being shown, you can choose to show your video    when you answer calls.  


Step 1    From the client, select the      Menu icon, then      File > Options > Calls.   
Step 2    Select your preference to      Always start calls with video or      Never start calls with video.         

You can always change these preferences. So to turn off video for     just one call or one day, select      Never start calls with video. Then you can     change that preference later when you want to make video calls.    

Step 3    Select      Apply then      OK.   

Change My Profile   Picture


If you are not    displaying a profile picture, or you want to change the picture you are using,    you can add or change your profile picture. However, this option is only    available to organizations using cloud deployments. If you don't have the     Edit my profile option, then you cannot change    your profile picture.  


Step 1    From the     client, select the      Menu icon, then      File > Edit my      profile.    
Step 2    Select the     icon under your profile picture to browse to the picture you want to upload.    
Step 3    Select the     picture and select      Open.    

Spaces in   Hyperlinks


If you want to paste a link into    your chat window and the link has spaces in it (as for network locations), then    you need to add angled brackets to the start and end of the hyperlink to ensure    the whole link is clickable, otherwise only the initial string of characters up    to the first space is included in the clickable link.  


For example, you want to send your colleague the network location to a    file. If you just send your colleague the location without angled brackets, it    appears as follows:     \\network_home\Public\user\11.0\ ADAM MCKENZIE. If you    enclose the link in angled brackets, the whole string is displayed as a    clickable link:     <\\network_home\Public\user\11.0\ ADAM     MCKENZIE>.