|1 ||Do one of the following: |
On the CSR dashboard, select the Application tab.
On the icon tray, select the Remote Control icon.
In the multisession window, select the Customer tab, then select the Sharing tab.
|2 ||Select Request Control. |
A message appears, informing you that the customer has received your request. The customer must grant permission to you by selecting OK in the message box that appears on their screen.
|3 ||Select OK to close the message box on your computer. |
The Application View dialog box appears, showing a list of all applications currently running on your computer.
|4 ||Do one of the following: |
If the application you want to share is currently running, select it in the list, and then select Share.
If the application you want to share is not currently running, select New Application. The New Application dialog box appears, showing a list of all applications on your computer. Select the application, and then select Share.
If the application is not already running, it starts automatically.
Your application appears in a sharing window on the customer's screen.
|5 ||To stop application sharing, do one of the following: |
On the icon tray, select the Session button > Stop Sharing.
In the title bar of any open window, select Sharing > Stop Sharing.
In the lower-right corner of your desktop, select the Sharing icon > Stop Sharing.