ECM Common Known Limitations

  • When users click Attachment to share from their ECM account, they may be prompted to choose an account before they can proceed to choose a file.

  • When somebody shares a file and users click Refresh, sometimes they may not see a thumbnail preview. When users have permission, they can still click on the file to view or edit it.

  • When somebody renames a file after it's shared in a Webex space and users click Refresh, the thumbnail can disappear. When users have permission, they can still click on the file to view or edit it.

  • High DPI support on multiple monitors isn't supported.

  • We only support web-based authentication.

    • Non web-based authentications are not supported, for example Kerberos.

    • Authentications integrated with Mobile Device Management are not supported, for example Microsoft Intune.

    • SSO authentication that prevents embedded browser for authentication is not supported.

Microsoft OneDrive or SharePoint Online Files Limitations

  • Users won't see thumbnails for shared Microsoft Excel files. Excel thumbnails aren't supported by Microsoft.

  • We support all Microsoft OneDrive and SharePoint Online plans, except Office 365 GCC High and DoD, Office 365 Germany, and Office 365 operated by 21Vianet in China.

Box Limitations

  • Users can use Box tools to edit files shared in Webex on Windows, but users are unable to use Box tools to edit files shared in Webex for Mac.