ECM Common Known Limitations
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When users click Attachment to share from their ECM account, they may be prompted to choose an account before they can proceed to choose a file.
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When somebody shares a file and users click Refresh, sometimes they may not see a thumbnail preview. When users have permission, they can still click on the file to view or edit it.
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When somebody renames a file after it's shared in a Webex space and users click Refresh, the thumbnail can disappear. When users have permission, they can still click on the file to view or edit it.
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High DPI support on multiple monitors isn't supported.
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We only support web-based authentication.
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Non web-based authentications are not supported, for example Kerberos.
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Authentications integrated with Mobile Device Management are not supported, for example Microsoft Intune.
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SSO authentication that prevents embedded browser for authentication is not supported.
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Microsoft OneDrive or SharePoint Online Files Limitations
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Users won't see thumbnails for shared Microsoft Excel files. Excel thumbnails aren't supported by Microsoft.
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We support all Microsoft OneDrive and SharePoint Online plans, except Office 365 GCC High and DoD, Office 365 Germany, and Office 365 operated by 21Vianet in China.
Box Limitations
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The download option for Box files isn't supported for Webex on Mac.
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Users can use Box tools to edit files shared in Webex on Windows, but users are unable to use Box tools to edit files shared in Webex for Mac.
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Sometimes the Box upload option doesn't work when choosing a file.