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Oct 9, 2020 | view(s) | people thought this was helpful

How Do I Run a Problem Report in a Webex Meeting, Session or Event?

How do I run a problem report in a Webex meeting, session or event?

How do I generate a problem report from inside a meeting?

How do I generate a problem report from inside a Training session?

How do I generate a problem report from inside an Event?

You may run a problem report from within your meeting, session, or event. The report contains troubleshooting data that will help technical support to fix the problem.

To run an in-session problem report:

Webex Meetings Only on Webex Business Suite (WBS) 33.8 and later

  1. Select the Help menu, then select Send Problem Report.
The 'Cisco Webex Problem Report' dialog box appears:
User-added image
  1. Enter a description of the problem in the text box.
  2. Optionally, choose to include a screen capture and system and Webex information.
  3. Select Send Report.
You will receive an email confirmation with a tracking ID. Provide this tracking ID to your Webex support representative.

Webex Meetings, Events and Training on Webex Business Suite (WBS) 33.7 and earlier
  1. From within the meeting, event, or session window, click on the Help menu.
  2. Select Generate Problem Report.
The 'Report Problem' dialog box appears:

User-added image

  1. Click Send Report.
Your email program will open with a draft message with a subject similar to: Problem report: Webex Training (version: 39.10.2.177)
  1. Address the email to your support representative in the To field, then send the email.
The problem report will be attached to the message as a Zip file.
 

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