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May 21, 2021 | view(s) | people thought this was helpful

How Do I Run a Problem Report in a Webex Meeting, Session or Event?

How do I run a problem report in a Webex meeting, session or event?

How do I generate a problem report from inside a meeting?

How do I generate a problem report from inside a Training session?

How do I generate a problem report from inside an Event?

You may run a problem report from within your meeting, session, or event. The report contains troubleshooting data that will help technical support to fix the problem.

To run an in-session problem report:

  1. Select the Help menu, then select Send Problem Report.
The 'Cisco Webex Problem Report' dialog box appears:
User-added image
  1. Enter a description of the problem in the text box.
  2. Optionally, choose to include a screen capture and system and Webex information.
  3. Select Send Report.
You will receive an email confirmation with a tracking ID. Provide this tracking ID to your Webex support representative.
 

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