Monitoring Tool for Video Mesh

When you run a test, the tool creates a simulated meeting. After the test finishes, you see a simple pass or fail result with inline troubleshooting tips in the report. You can schedule the test to run periodically or run the test on demand.

Run an Immediate Test

Use this procedure to run an on-demand media health monitoring test on all Video Mesh nodes that are in clusters registered to your Control Hub organization. The results are captured in Control Hub.

1

From the customer view in https://admin.webex.com, go to Troubleshooting, click Status, and then under the Video Mesh section, choose View Details next to Monitoring Tool.

2

Mouse over or click Configure Test, and then click Run-Now.

3

Click Ok to start the test.

What to do next

The results appear as data in the monitoring tool overview page in Control Hub. You can hover over the dots on the timeline to see the test results. You can also see the test results for each node.

Configure Hourly Tests

Use this procedure to configure and start hourly media health monitoring tests. You can run these tests at cluster-wide, cluster-specific, or node-specific levels. The results are captured in Control Hub.

1

From the customer view in https://admin.webex.com, go to Troubleshooting, click Status, and then under the Video Mesh section, choose View Details next to Monitoring Tool.

2

Mouse over or click Configure Test, and then click Hourly.

3

Choose an option:

  • Check All Clusters if you want to run the test on all Video Mesh nodes that are in clusters registered to your Control Hub organization.
  • Check individual cluster names if you want to run the test on all Video Mesh nodes that are in specific clusters registered to your Control Hub organization. Any unchecked cluster entries are excluded from the test.
  • Within individual clusters, check individual node names that are in specific clusters registered to your Control Hub organization. Any unchecked node entries are excluded from the test.
4

Click Next.

5

Review the list of clusters and nodes that will run hourly tests. If you are satisfied, click Configure to schedule the current configuration.

What to do next

The results appear as data in the monitoring tool overview page in Control Hub. You can hover over the dots on the timeline to see the test results. You can also see the test results for each node.

Disable a Monitoring Tool Test

1

From the customer view in https://admin.webex.com, go to Troubleshooting, click Status, and then under the Video Mesh section, choose View Details next to Monitoring Tool.

2

Mouse over or click Configure Test, and then click Hourly.

3

Uncheck the test that you want to disable, and choose Next.

4

Click Configure.