My Name and Email Address are not Saved on the Join Meeting Page
My name and email address are not saved on the join meeting page.
I have previously entered my name and email address when joining a meeting but the information was not saved.
I am prompted to enter my name and email address every time I join into a Webex meeting.
Prompted to enter my name and email address every time I join a meeting.
Cause:
This occurs if the Allow user to store personal information for joining meetings, call-back teleconferencing, and video conferencing systems option is unchecked in Site Administration.
Solution:
Site Administrators only
To resolve the issue:
For Site Administration:
- Log in to your Webex Site Administration page.
- Click the Configuration link on the left side of the page.
- Select Common Site Settings > Options.
- Scroll down to the Security Options section, then scroll down to the Other: sub-section.
- Check the Allow user to store personal information for joining meetings, call-back teleconferencing, and video conferencing systems box.
- Scroll to the bottom of the page, then click the Update button.
For Control Hub:
- From the customer view in https://admin.webex.com, click Meeting, and select the site that you want to modify.
- Click Configure Site.
- Click on Site Options, under Common Settings.
- Scroll down to Allow user to store personal information for joining meetings, call-back teleconferencing, and video conferencing systems.
- Scroll to the bottom of the page, then click the Update button.
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