Error 6 when Starting or Joining a Cisco Webex Meeting

Error 6 when starting or joining a Cisco Webex meeting.

Webex hangs when connecting to the session with error code 6.

Webex trace log shows 'JMF_ERROR_CODE, code[6]'.


To fix this issue, enable TLS 1.2 in the web browser. See: TLS 1.2 Required in Cisco Webex Meetings

Internet Explorer

  1. Open Internet Explorer.
  2. Click on Tools > Internet Options.
  3. In the Internet Options window, click the Advanced tab.
  4. Scroll down to the Security section (at the bottom).
  5. Check Use TLS 1.2, then click on Apply.
  6. Click OK.

Was this article helpful?