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Overview
Webex Contact Center offers in-built Text-to-Speech (TTS) capability for customers. TTS automatically converts any written text into speech or synthesized audio to provide Interactive Voice Response (IVR) service to customers. TTS service includes a predefined set of neural voices and language options that you can configure in the IVR application to build call flows.
Note:
- By default, Cisco TTS is available for the Flex 3 customers who are onboarded on the Next Generation voice platform.
- Existing customers on the Next Generation platform can view both Cisco TTS and Google TTS connectors in the Prompt settings of IVR activities, such as Play Message, Menu, and Collect Digits in the Flow Designer.
Supported languages and voices
Webex Contact Center supports 21 languages and 2 voices per language for Cisco TTS. The following table lists the languages and voices supported for Cisco TTS:
Locale |
Language |
Male Voice Name |
Female Voice Name |
---|---|---|---|
de-CH | German (Switzerland) | de-CH-Luca |
de-CH-Eva *default |
de-DE | German (Germany) |
de-DE-Jonas *default | de-DE-Emma |
en-GB | English (United Kingdom) | en-GB-Colton |
en-GB-Agnes *default |
en-IE | English (Ireland) | en-IE-Liam |
en-IE-Fiona *default |
en-IN | English (India) | en-IN-Veer |
en-IN-Ananya *default |
en-US | English (United States) | en-US-Daniel |
en-US-Maria *default |
es-ES | Spanish (Spain) |
es-ES-Pablo *default | es-ES-Cristina |
es-MX | Spanish (Mexico) |
es-MX-Arturo *default | es-MX-Luna |
es-US | Spanish (United States) |
es-US-Alonso *default | es-US-Paloma |
fil-PH | Filipino (Philippines) | fil-PH-Luis |
fil-PH-Sofia *default |
fr-CA | French (Canada) |
fr-CA-Andre *default | fr-CA-Lea |
fr-FR | French (France) | fr-FR-Adrien |
fr-FR-Ariane *default |
it-IT | Italian (Italy) |
it-IT-Nico *default | it-IT-Alice |
ja-JP | Japanese (Japan) | ja-JP-Haru |
ja-JP-Aiko *default |
nl-NL | Dutch (Netherlands) | nl-NL-Edwin |
nl-NL-Adriana *default |
pl-PL | Polish (Poland) | pl-PL-Filip |
pl-PL-Natalia *default |
pt-BR | Portuguese (Brazil) | pt-BR-Davi |
pt-BR-Camila *default |
sv-SE | Swedish (Sweden) |
sv-SE-Hugo *default | sv-SE-Kristina |
th-TH | Thai (Thailand) |
th-TH-Chaisai *default | th-TH-Anong |
vi-VN | Vietnamese (Vietnam) | vi-VN-Tai |
vi-VN-Linh *default |
zh-CN | Chinese (Mandarin, Simplified) | zh-CN-Hong |
zh-CN-Liu *default |
|
Supported Speech Synthesis Markup Language (SSML) tags
The following table lists the standard SSML tags supported for TTS voice.
The <speak> tag is the root element of all SSML text and is mandatory. |
SSML Tag | Description |
Attribute |
---|---|---|
<speak> |
Identifies the SSML-enhanced text. | |
<break> |
Adds a pause in your message. |
|
<say-as> |
Controls how special types of words are spoken. |
|
<audio> |
Embeds short, pre-recorded audio within your message. | src |
<p> |
Adds a pause between paragraphs. | |
<s> |
Adds a pause between sentences. | |
<prosody> |
Controls the volume, speaking rate, and pitch of the voice. |
|
<sub> |
Pronounces acronyms and abbreviations | alias |