You can update the certificate using the following procedure:

Before you begin


 

This feature is only for administrators who have SSO configured in Site Administration and who do not yet manage their sites in Control Hub.


 

We recommend that you update the certificate to the Identity Provider (IdP) before November 2022. If the certificate expires, users may not be able to sign in successfully.

1

Sign in to Site Administration and go to Configuration > Common Site Settings > SSO Configuration.

2

Scroll down to Site SP Certificate Manager.

The certificate details (serial number, expiry date, key details, status and action) are displayed. The certificate which is currently in use is marked as Active.

3

Select the new certificate and then choose Action > Export Certification.

You can also click Export Metadata at the bottom of the screen to download the metadata with the new certificate.


 

The new certificate file will expire in one year so administrators will need to look out for any alert notifications.

4

Click Update. The new certificate is now active.

Q. Are all administrators affected by this feature?

A. No, only administrators who have configured SSO in Webex Administration are affected.

Q. What happens if the administrator doesn't update the certificate before the due date?

A. The certificate will expire and your users may not be able to sign in to Webex successfully. We recommend that you update the certificate before November 2022.

If the certificate expires, you can sign in to Site Administration and update the certificate to the corresponding Identity Provider. If you face any issue when updating the certificate, you can contact your Webex Support team.

Q. How long is a new certificate valid for?

A. The new certificate is valid for one year, approximately. The Webex operations team generates a new certificate two months before the existing certificate expires. This provides you time to plan and update the certificate before the due date.