Customize the Settings menu
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Restrict user access to sensitive settings on Cisco Wireless Phone 9821. This Help article is for Cisco Wireless Phone 9821 registered to Webex Calling.

Customize the phone's Settings 9821 Settings app icon menu to hide sensitive configurations and display only the items you want users to access.

By default, all menu items are visible on the phone. When you hide certain menu items, the index numbers of the remaining items will adjust automatically.

The custom settings take effect only on Cisco Wireless Phone 9821 that have completed registration. On phones not yet onboarded to Control Hub, all menu items remain visible.

1

From the customer view in Control Hub, go to Devices, and then select your phone.

2

Select All configurations.

3

Navigate to Phone > Menu Customization.

4

Set the menu items that you don't want users to access to Hide.

5

Select Next.

6

Review your changes and select Apply.

7

Select Close to close the page.

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