Use Do Not Disturb on 9800/8875 (Unified CM)

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This Help article is for Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 registered to Cisco Unified Communications Manager (Unified CM).

Use Do Not Disturb (DND)

DND silences your phone and rejects incoming calls. If configured, your phone directs incoming calls to your voicemail.

However, you will always receive intercom and emergency calls, even when DND is turned on.

If Multilevel Precedence and Preemption (MLPP) is set up for your phone and DND is turned on, priority calls can still ring your phone depending on your administrator's configuration.

Single line

When your phone is in DND mode, you can see a red bar and the DND icon the DND-On icon in the header. Phones with greyscale screens display the DND bar and icon in greyscale in the header.

Before you begin

Your administrator configures the soft keys that appear on your phone screen. If you don’t see the DND soft key, contact your administrator.

1

Press More (…).

2

Select DND to turn on DND.

3

To turn off DND, select DND off.

Multiple lines

On a phone with multiple lines configured, the DND setting applies to all the lines.

When your phone is in DND mode, you can see a red bar and the DND icon the DND-On icon in the header. Phones with greyscale screens display the DND bar and icon in greyscale in the header.

Before you begin

Your administrator configures the soft keys that appear on your phone screen. If you don’t see the DND soft key, contact your administrator.

1

Press More (…).

2

Select DND.

3

To turn the DND off, select DND off.

Single line

When your phone is in DND mode, you can see a red bar and the DND icon the DND-On icon in the header.

Your administrator configures the soft keys that display on your phone screen. If you don't see DND the DND button on your phone, contact your administrator.

1

Tap DND the DND button to turn on DND.

2

To turn off DND, tap DND off the DND button.

Multiple lines

On a phone with multiple lines configured, the DND setting applies to all the lines.

When DND is on, you can see a red bar and the DND icon the DND-On icon in the screen header.

If your administrator has configured the Do not disturb shortcut, you can see the toggle in the Shortcuts tab or in between the configured lines.

1

Do one of the following actions:

  • Tap the DND soft button the DND button.
  • Tap the Do not disturb toggle if available.
2

To turn off DND, tap DND off the DND button or turn off DND with the Do not disturb toggle, if configured.

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