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Manage cookies in Control Hub
In this article
Feedback?Control Hub provides a cookie management interface to help you manage your privacy preferences when accessing Webex services through your web browser. Administrators can customize the types of cookies and storage that Control Hub uses, ensuring compliance with data protection regulations.
How cookie management works
Control Hub uses cookies, local storage, and tools like pixels to keep your experience with Webex services secure and efficient. These cookies support essential functions, provide performance insights, and enable optional features.
Cookie management in Control Hub is designed to comply with global data protection regulations. By default, all optional cookies, including Functional and Performance cookies, are disabled in Control Hub, regardless of your jurisdiction or region. This ensures compliance with global privacy regulations, particularly those that mandate an opt-in consent model. You must provide explicit consent to enable these optional cookies. Only strictly necessary cookies are enabled by default in Control Hub.
Use the Cookie Preference Center to opt-in to Functional and Performance cookies. During your first sign-in, you see a cookie management interface where you can review and set your preferences.
You can also access the Cookie Preference Center whenever you want to adjust your cookie settings. Your changes apply right away to your current session and future sign-ins. If you reject certain cookie categories, Control Hub stops loading those cookies in future sessions and updates your current session to match your preferences.
Cookie categories
Control Hub organizes cookies into the following categories. You can select the categories in the Cookie Preference Center to learn more or update your settings:
- Required cookies—These cookies secure your access to Webex services and enable their core features. These cookies prevent unauthorized access, manage internet traffic, and support essential functions in Control Hub. You can't opt out of required cookies, but you can limit their use by disabling optional features that rely on them.
- Performance cookies (optional)—These cookies help Webex analyze how you interact with the platform to improve its features and functionality. These cookies provide insights into how you navigate the service, identify areas for improvement, and help troubleshoot issues. Disabling these cookies reduces our ability to enhance your experience and limits the information available for technical support.
- Functional cookies (optional)—These cookies enable optional features that enhance your experience. Disabling these cookies may limit non-essential functionalities, but you can still use the core features of Webex services.
|
Cookie name |
Classification |
TTL (Time-to-Live) |
Description |
|---|---|---|---|
| clientSessionId | Required | 3 months |
Assigns and stores a unique session identifier for each user upon sign-in or initial interaction with Control Hub. |
| crossLaunchAccessToken | Required | 3 months | Supports cross-launching and cross-platform authentication between various applications or services. |
| webexToken | Required | 1 day |
Webex uses this to store a session token and verify that you’re authorized to access specific services or data. |
| directAuth | Required | Temporary |
Maintains user sign-in and authentication details, enabling Control Hub to recognize users and preserve authenticated sessions on multiple pages or requests. |
| amlbcookie | Required | Session |
Identifies the server responsible for holding your session information through a session cookie. |
| wxidIstio | Functional | 24 days | Ingress gateway cookie enables session stickiness for Kubernetes load balancing. This cookie directs user requests to the same back-end server throughout a session.. |
| cisPRODAMAuthCookie | Required | Session | Stores your authentication session information. The authentication server sets this after a successful sign-in. This cookie enables the server to identify the authenticated user and maintain their session. |
| cisPRODBAMAuthCookie | Required | Session |
Stores your authentication session information. The authentication server sets this after a successful sign-in. This cookie enables the server to identify the authenticated user and maintain their session. |
| AMAuthCookie | Required | Session |
Stores your authentication session information. The authentication server sets this after a successful sign-in. This cookie enables the server to identify the authenticated user and maintain their session. |
| cisBTSAMAuthCookie | Required | Session |
Stores your authentication session information. The authentication server sets this after a successful sign-in. This cookie enables the server to identify the authenticated user and maintain their session. |
| cisPRODiPlanetDirectoryPro | Required | Valid for 8 hours and becomes invalid upon sign-out. |
An authentication session cookie created by immbroker. This is a Webex identity service that manages authentication and authorization. This cookie enables the single sign-on experience when you sign in to other Webex applications. It functions as a session ID and doesn’t contain any additional details. |
| cisPRODFRiPlanetDirectoryPro | Required | Valid for 8 hours and becomes invalid upon sign-out. |
An authentication session cookie created by immbroker. This is a Webex identity service that manages authentication and authorization. This cookie enables the single sign-on experience when you sign in to other Webex applications. It functions as a session ID and doesn’t contain any additional details. |
| cisPRODEUiPlanetDirectoryPro | Required | Valid for 8 hours and becomes invalid upon sign-out. |
An authentication session cookie created by immbroker. This is a Webex identity service that manages authentication and authorization. This cookie enables the single sign-on experience when you sign in to other Webex applications. It functions as a session ID and doesn’t contain any additional details. |
| cisPRODBiPlanetDirectoryPro | Required | Valid for 8 hours and becomes invalid upon sign-out. |
An authentication session cookie created by immbroker. This is a Webex identity service that manages authentication and authorization. This cookie enables the single sign-on experience when you sign in to other Webex applications. It functions as a session ID and doesn’t contain any additional details. |
| JSESSIONID | Required | Session | Essential for maintaining the session state between the client and server. The server automatically manages this cookie and returns it to the client during the authentication flow. It supports the single sign-on experience by ensuring the server can track your session during authentication. |
Third-party cookies
In addition to cookies set directly by Control Hub, Webex services use third-party cookies provided by trusted partners and vendors. These cookies help deliver features such as advertising, analytics, and personalization to improve your overall experience.
Third-party cookies may involve sharing data with external vendors who adhere to Cisco’s privacy and security standards to protect your information. The following table lists the third-party cookie vendors currently in use.
|
Vendor |
Classification |
TTL (Time-to-Live) |
Description |
|---|---|---|---|
|
Amplitude analytics |
Functional | 12 months |
Provides analytics functionality for tracking and analyzing user interactions within Webex services. |
|
Microsoft Entra ID |
Required | Persistent |
Enables authentication and session continuity during Azure AD setup and Control Hub integrations. |
Manage cookie preferences
Manage cookies through the Cookie Preference Center or during your first sign-in experience. You can enable or disable cookie categories based on your preferences. Your changes apply immediately to your current session and future sign-ins.
| 1 |
Sign in to Control Hub. |
| 2 |
In the header, click on your profile picture, and then select Cookie Preference Centre. |
| 3 |
Select your cookie preferences. |
| 4 |
Click Save settings. |
