Connect a Bluetooth® headset to your phone

When your Bluetooth headset is paired with Cisco Desk Phone 9861 or Cisco Desk Phone 9871, it’s the active audio path until you connect another headset or change the audio path. You can see the icon of Bluetooth headset on the phone home screen header. If the phone audio is in silence, you can see the icon of silenced Bluetooth headset on the header.

When you use a Bluetooth headset with your phone, keep in mind the following limitations:

  • Effective signal range varies by headset model. Check with your headset manufacturer for the maximum headset range. For example, you can take the Bang & Olufsen Cisco 980 headset as far as 12 meters (40 feet) from the device before you experience a dip in signal quality.

  • Your environment may affects your Bluetooth signal quality. Objects such as walls, windows, and desks can reduce your headset range.

1

Press Settings the Settings hard key.

2

If prompted, enter the password to access the Settings menu. You can get the password from your administrator.

3

Select User preferences > Bluetooth.

4

Press On to turn on the Bluetooth connection.

5

Press Select to check the list of the available Bluetooth devices.

6

When you see your headset in the list, select it and press Connect.

7

(Optional) If you want to disconnect the headset from your phone, select the headset and press Disconnect.

1

Press Settings the Settings hard key.

2

If prompted, enter the password to access the Settings menu. You can get the password from your administrator.

3

Go to the Audio section and tap Bluetooth.

4

Tap the Bluetooth switch to toggle it on.

5

When you see your headset in the list, tap it to connect.

6

(Optional) If you want to disconnect the headset from your phone, tap the headset and tap Disconnect.

Unpair a Bluetooth® headset

If you don't want your phone to automatically connect to a particular Bluetooth headset, you can unpair the headset from your phone.

Before you begin

The Bluetooth connection is enabled on your phone.
1

Press Settings the Settings hard key.

2

If prompted, enter the password to access the Settings menu. You can get the password from your administrator.

3

Select User preferences > Bluetooth.

4

Press Select to see the list of the available Bluetooth devices.

5

Select the headset you wish to unpair, press Forget.

Before you begin

The Bluetooth connection is enabled on your phone.
1

Press Settings the Settings hard key.

2

If prompted, enter the password to access the Settings menu. You can get the password from your administrator.

3

Go to the Audio section and tap Bluetooth to see the list of the available Bluetooth devices.

4

Tap the headset that you want to unpair from your phone.

5

On the headset screen, tap Forget.