Here you can read what we have fixed in the latest releases of RoomOS 9. You can also find an overview of which issues we’re still working on and possible workarounds.
From January 2021 RoomOS 9.15 and later only supports DX, MX, and SX Series products. This change is automatic with the January 2021 software update. For Board, Desk, and Room Series, see Known and resolved issues for RoomOS 11 article .
For a list of new capabilities that have been added, see What's new in RoomOS
You can find the fixed customer found caveats on this bug search tool .
Use your cisco.com user ID and password to log in, and search for a specific product and software version. You can find a list of RoomOS releases in this article.
Depending on the RoomOS version, use the format RoomOS release version release ID or RoomOS-year-month-drop number, for example: RoomOS 220.127.116.11 15d5b622f65 or RoomOS-2019-10-Drop2.
To find out which issues were resolved in previous RoomOS releases, read this article .
If the device fails to get an IP address through DHCP when configuring 802.1x, the last configured IP address shows up as the IP address although the device has no network connection. At the same time, the Touch 10 controller and on-screen display home screens show a message about missing network.
When 802.1x is configured, the configuration isn’t applied immediately. Instead, the system tells that no network is connected until the WPA supplicant has been updated. It can take up to 30 seconds to see the change. Workaround: Wait for the 802.1x authorization to finish or make sure that 802.1x is configured correctly.
Cloud-registered Webex devices have an internal 30 minute timeout setting, after which they will disconnect from a meeting if no participants have joined. It's not possible to override this behaviour, and the Control Hub setting 'Automatically end meetings if there is only one participant' does not impact it.
RoomOS 9 March 2023
Software version: RoomOS 18.104.22.168 54a79c58dda
RoomOS 9 January 2023
Software version: RoomOS 22.214.171.124 5d66bd5601f
RoomOS 9 October 2022
Software version: RoomOS 126.96.36.199 52ab5233aad
RoomOS 9 June 2022
Software version: RoomOS 188.8.131.52 c372c95682d
RoomOS 9 June 2022
Software version: RoomOS 184.108.40.206 528a976e70d