Cisco WebEx Services - Feature List and Comparison Matrix

Document created by liwise on Jan 26, 2015Last modified by liwise on May 2, 2016
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Cisco WebEx Services

Cisco WebEx can help make your busy workdays more productive when you need to collaborate with coworkers and customers online. Whether you want to start an instant meeting, organize an event, or provide training to a dispersed team, WebEx has the tools you need.



Click an image to expand the view of the application.


Meeting Center

Training Center

Event Center

Support Center

The Meeting Center meeting window


The Training Center session window


The Event Center session window


The Support Center session window


WebEx Product Features

Each WebEx service allows you to meet when and where it is most convenient for you. The features and functions you'll find in each service are listed in the table below.





Features and Functions

Meeting CenterTraining CenterEvent CenterSupport Center
Chat with other participantsYYYY
Record a meeting or sessionYYYY
Share applications, documents, video, multimedia files, and web browsersYYYY
Share applications, documents, video, multi-media files, and web browsers YYYY
Annotation toolsYYYY
File transferYYYY
Integrated audio (phone/VoIP)YYYY
High-quality videoYYYY
High-definition videoYYY-
Interactive WhiteboardYYY-
Attend from a mobile deviceYYY-
Host from a mobile deviceY


(iOS and Android)

Attention indicator-YY-
Personal meeting roomY---
CMR Hybrid (WebEx-enabled Telepresence)Y---
Threaded Q&A-YY-
Testing and instant grading-Y--
Breakout sessions-Y--
Class registration and scheduling-Y--
Learning management systems (LMS) integration-Y--
Hands-on lab-Y--
Customized registration and reports--Y-
Lead source tracking and lead scoring--Y-
Private preparation room and virtual lobby--Y-
Inbound and outbound support requests---Y
Web-based automated call distribution (ACD) routing and queue management---Y
Collection of system information, rebooting, and reconnection---Y
Customer relationship management (CRM) integration---Y