Install and Set Up WebEx Productivity Tools for the Mac

Document created by Cisco Documentation Team on Sep 26, 2016Last modified by Dave DeCarlo on May 25, 2017
Version 4Show Document
  • View in full screen mode


Install WebEx Productivity Tools Mac

If your site administrator has turned on WebEx Productivity Tools options for your WebEx site, all WebEx Productivity Tools are installed automatically on your site. In addition, whenever newer versions are available, WebEx Productivity Tools are updated automatically.

If necessary, you can also download and install WebEx Productivity Tools manually.



If you have a previous version of the Productivity Tools, uninstall that version before installing the new version.


You may also have to close applications such as Microsoft Outlook and any browsers before installing the new version of Productivity Tools. Those applications must be started up again and you may have to sign in before seeing the new interface.

Before You Begin

Before installing WebEx Productivity Tools, ensure that your computer meets the following minimum system requirements:

  • You must have administrator privileges for your computer.


  • Refer to the WebEx cross-platform release notes for supported operating systems, browsers, and other minimum system requirements.


  • JavaScript and cookies enabled in the browser


1   Log in to your WebEx site.   
2   Select the Meeting Center tab.
3   In the left navigation bar, under Support, select Download.
4   On the Meeting Center: Downloads page under Productivity Tools, make sure Mac is selected, and then select Download.     

The File Download dialog box appears.   

5   Save the cwptools.dmg installation file to your computer.
6   Open the cwptools.dmg file, and then open the WebEx Productivity tools.pkg file that appears.
7   When prompted, enter your email address, password, and WebEx site URL.

Set Up WebEx Productivity Tools

To set up WebEx Productivity Tools or to verify your settings, open the Preferences dialog box, using one of the following options:

1   To set up WebEx Productivity Tools or to verify your settings, select Preferences from the WebEx menu on the Mac menu bar.
2   Make any necessary changes to the following:
  • Account: Confirm the WebEx site URL and your username.
  • General: Select which options you want enabled:
    • Start Productivity Tools when system starts: Automatically starts WebEx Productivity Tools every time you start you computer.


    • Schedule or start WebEx meetings from Microsoft Outlook: Allows you to use the WebEx integration to Microsoft Outlook to schedule and start WebEx meetings.


  • Meetings: "Meet Now" settings: Select Edit to go to your My WebEx > Preferences page of your WebEx site and edit your "Meet Now" settings..

    The My WebEx tab of your WebEx site appears. For more information, see Edit Your WebEx Preferences.

  • Audio: Verify your Audio PIN and your audio account information. For example, you may have one or more WebEx Personal Conference Number accounts or you may have another teleconference account. If you need to make changes to your audio preferences, select My WebEx > Preferences > Audio on your WebEx site.