As a Hybrid Calendar Service troubleshooting step, use the Microsoft Remote Connectivity Analyzer to test the connection to your Exchange Server deployment. The HTML report provides information about any potential connection issues.
We recommend that you access this tool from a machine that is on the same subnet as the connector Expressway-C node.
|1||In your browser, go to https://testconnectivity.microsoft.com, and then select the Office 365 tab.|
|2||Under Microsoft Exchange Web Services Connectivity Tests, choose Service Account Access (Developers), and then select Next.|
|3|| Follow these steps before you run the test:|
|4||Check the acknowledgment checkbox, enter the verification characters, and then select Verify.|
|5||After you run the test, download the report in HTML format.|
|6||If you encounter issues with configuration, from the customer view in https://admin.ciscospark.com, go to your username, click Feedback to open a ticket, and then attach the generated HTML report along with a description of the issue in the ticket notes.|
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