Test Exchange Server Connectivity for Hybrid Calendar Service

Document created by Cisco Documentation Team on Oct 6, 2016Last modified by Cisco Documentation Team on Aug 24, 2017
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As a Hybrid Calendar Service troubleshooting step, use the Microsoft Remote Connectivity Analyzer to test the connection to your Exchange Server deployment. The HTML report provides information about any potential connection issues.

Before You Begin


We recommend that you access this tool from a machine that is on the same subnet as the connector Expressway-C node.


1    In your browser, go to https://testconnectivity.microsoft.com, and then select the Office 365 tab.
2    Under Microsoft Exchange Web Services Connectivity Tests, choose Service Account Access (Developers), and then select Next.
3    Follow these steps before you run the test:
  • Enter an email address of a mailbox that you want to test.
  • Enter your Microsoft service account credentials.
  • Select Use Autodiscover to detect server settings.
  • Select Test predefined folder, and choose Calendar from the drop down.
  • Do not change the Exchange impersonation and SSL settings.
4    Check the acknowledgment checkbox, enter the verification characters, and then select Verify.
5    After you run the test, download the report in HTML format.
6    If you encounter issues with configuration, from the customer view in https://admin.ciscospark.com, go to your username, click Feedback to open a ticket, and then attach the generated HTML report along with a description of the issue in the ticket notes.