Make Basic Calls from Your Phone

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Jan 20, 2017
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Make a Call

Use your Cisco IP Phone just like any other phone to make a call.

Enter a number and pick up the handset.    

Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.

Step 1    Enter a number using the keypad.    
Step 2    Press Speakerphone .        

Make a Call with a Headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.

Step 1    Plug in a headset.    
Step 2    Enter a number using the keypad.    
Step 3    Press Headset .        

Make a Call with a Phone or Video Address (8800 Series)


Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead.

This address might look like an email address, such as, or it might contain numbers like username2@

If you and the person you're calling have video phones, you'll be able to see each other.

Step 1    Press New call.
Step 2    Press ABC and you’ll be able to enter text using the keypad.    
Step 3    Press a number on the keypad to see the available options, and then press the number again to move through the choices.

For example, press the number 1 three times to enter the @ symbol.

Step 4    Press Call.

Make a Call with a Speed-Dial Button

Depending on your phone model, you might not see all the speed dial numbers that you configure in My Cisco Spark.

For Cisco IP Phone 8800 Series phones, you can see only as many speed-dial numbers as you have speed-dial buttons. For example, you add 15 speed-dial numbers in My Cisco Spark but your phone has five speed-dial buttons. You can see only the first five speed-dial numbers from the list of speed-dial numbers in My Cisco Spark.

For Cisco IP Phone 7800 Series phones, you can see all the speed-dial numbers that you add in My Cisco Spark. Use the up and down buttons in the navigation cluster to scroll through your speed-dial numbers, then select a speed-dial number.

Before You Begin           

Set up speed-dial codes in My Cisco Spark.   

Press a speed-dial button.

Redial a Number


You can call the most recently dialed phone number.   


Step 1    (Optional)Select a line.
Step 2    Press Redial.   

Dial an International Number


You can dial international calls when you prefix the phone number with a plus (+) sign.   


Step 1    Press and hold star (*) for at least 1 second.          

The plus (+) sign is displayed as the first digit in the phone number. The tone changes to indicate that the * has changed to a + sign. You hear the tone if you are off-hook.     

Step 2    Dial the number.          

Ten seconds after the last key press, the phone dials the number.    


Content Sharing


You can use the Cisco Spark app to share documents while on a phone call. When you are on a phone call with another Cisco Spark user, the app automatically brings your existing 1-to-1 room to the top or creates a room for you. During the call, you can easily share files on the app in the room. 


When using content sharing, keep in mind a couple of important details:


    If you start a conference call, transfer the call, or end the call, any in-progress file or screen sharing stops immediately.



    If the 1-to-1 room doesn't appear in the app, the other person on the call doesn't have the Cisco Spark app.



To learn more about the Cisco Spark app, go here.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When you see a lock icon displayed on your phone during a call, your phone call is secure.