Getting Started with My Cisco Spark

Document created by Cisco Localization Team on Dec 15, 2016Last modified by Cisco Localization Team on Feb 21, 2017
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Complete Your Initial Setup in My Cisco Spark

To get started, walk through a few short steps in My Cisco Spark. Accept the terms of service and verify your emergency service address.

Before You Begin 

By default, your company's address is listed as your emergency service address. Change this value to the address that you work from most often, such as the location of your home office or other remote site.


It's important that your emergency service address match the physical location of your phone.

1    Click the get started link in your welcome email to open My Cisco Spark in your browser.
2    If prompted, set up a new password for your account.
3    Accept the terms of service.
4    Follow the on-screen instructions to set up your services.
  1. Check the Don't show this page again check box so that the next time you sign in to My Cisco Spark, you're brought right to your call settings.
  2. Select Personalize Settings.
5    Follow the on-screen instructions to verify and, if needed, change your emergency service address.

My Cisco Spark Basics

Use My Cisco Spark to get a quick view of your phones and easily control the following key phone features available to you.  

    Call Forward—Redirect incoming calls to another phone if you're going to be away from your desk. For more information, see Forward Your Calls to Another Number.    



    Do Not Disturb—Silence your ringer so that incoming calls don't disturb you. For more information, see Silence Incoming Calls on Your Phone.



    Reset Your Voicemail PIN—Set up your PIN to securely access your voicemail. For more information, see Set Up Your Voicemail.



    Generate an Activation Code—Generate an activation code and enter or scan the code on your phone. For more information, see Activate Your Phone.



    Single Number Reach—Answer work calls using other phones, such as your mobile or home phone. For more information, see Handle Work Calls from Any Phone.    


  • Speed Dials—Add the numbers and phone or video addresses that you call frequently. With the touch of a button, you can reach out to the people in your Speed Dials list. For more information, see Speed-Dial Buttons on Your Phone.


  • Time Zone—Change the time zone of your device so that local time displays. For more information, see Change the Time Zone of Your Device.


  • Service Address—Change the work address that's tied to your account. Useful if you work from home or at an alternate location from your company's main address. This change ensures that emergency services have accurate contact information, too. For more information, see Change Your Work Location Address for Emergency Services