Set Up a Schedule For an Auto Attendant

Document created by Cisco Documentation Team on Feb 15, 2017Last modified by Cisco Documentation Team on Sep 8, 2017
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You can set up a schedule so that the auto attendant will use different greetings and menus when your business is open or closed. If you have multiple auto attendants, you can reuse a schedule among them.
Important:  

When working in the Auto Attendant Builder, be sure to save your changes before you close the window.

  

         
1    To find the Auto Attendant Builder: Choose Services > Call > Features. Then create a new auto attendant (see https://help.webex.com/docs/DOC-17732) or edit an existing one.
2    Click the Schedule box, which might be labeled "Open 24 Hours." Note that if you are using the Basic template, you need to save the phone menu first and then edit the schedule.
3    Open Hours—Enter the times and days when your business is open.             
OptionDescription
Time ZoneSelect the time zone in which the business is located.
Open Time, Closed Time, DaysEnter your business hours for each day or set of days, such as 8:30 a.m. to 5:30 p.m. Monday through Friday. To add more times or days, click Add Hours. You can delete rows that you no longer need. If all rows are deleted, your schedule will be labled "Open 24 Hours."

Examples

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    Our business closes for lunch each day. We entered two rows of Open Hours: 8:30 a.m. to 12:00 p.m. Monday through Friday and 1:00 p.m. to 5:30 p.m. Monday through Friday.

      

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    Our business has different hours on different days. We entered three rows of Open Rows: one for our hours Monday through Friday, another for our hours on Saturdays, and a third for our hours on Sundays.

      

Copy ScheduleIf you previously entered your business hours in another auto attendant, you can reuse that schedule in this auto attendant. Click Copy Schedule and then select an auto attendant.
4    Holidays—Optionally, click Add Holiday to add a date when your business is closed for a special event.            
OptionDescription
Holidays Follow Closed Behavior 
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    If you check this box, holidays will be handled by the Closed Hours branch of your auto attendant.

      

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    If you uncheck this box, your auto attendant will have a separate branch for Holidays as well as Open Hours and Closed Hours.

      

  
NameEnter a name to identify this holiday.
Recur Annually, Exact Date, All DayUse these options to enter the date and the time for the holiday. If you choose Recur Annually, you can set up the holiday by entering an Exact Date, such as January 1, or a day of the month, such as Every January on the First Monday.
5    After adding all Open Hours and Holidays, save the schedule.
6    Under Open Hours, click the plus sign to add greetings, menus, and other actions. Then follow the same process to set up the actions for Closed Hours and Holidays (if applicable).
   


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