Fulfillment Times for Number Orders
These are the fulfillment times that PSTN service providers follow for number orders:
Standard numbers (from inventory)—10 minutes after you sign the carrier contract.
Advanced standard numbers—5 days (special order)
Porting numbers—22 days after you place the order (moved to the next Tuesday, if the date falls on Saturday, Sunday, or Monday). Subject to you signing the MSA and the Letter of Authorization. For more information, check with your service provider.
Set Up PSTN Service and Add Numbers or Port Numbers Over
If you're a paid customer, you no longer need to rely on your partner to set up your PSTN service, bring over existing numbers, or add new numbers. You now have the option to complete these tasks for your own organization.
The company name and email address are populated from the Start Trial page. You'll need to provide your signature.
All of the information is sent to the PSTN service provider.
The service provider creates a PSTN contract and emails the contract by DocuSign. You must sign this contract, after which the first number order you purchased is processed. If you need to port numbers, you'll also need to sign a letter of authorization.
After you have purchased services, you can associate port requested numbers with users, hunt groups, and auto attendants while the porting order is in process. That way, when the port request completes, the number configuration is already in place.
You can assign purchased toll-free numbers only to auto attendants and hunt groups. This is subject to regional availability.
|1||From https://admin.ciscospark.com, go to , and click Add Numbers.|
|2||Select a service provider and enter the PSTN contract information.|
|3||Enter an emergency service address for your organization. |
The PSTN service provider instantly validates this address.
|4||Choose one of the following options:|
|5||Follow the on-screen instructions to prepare the number order for the customer or yourself.|
|6||Review the order and then click Place Order. On the confirmation screen, take note of any alerts that appear, and then click Done.|
|7||Keep an eye out for emails that require your attention and sign the appropriate forms.|