Set Up PSTN Service for Your Organization

Document created by Cisco Documentation Team on May 15, 2017Last modified by Cisco Documentation Team on May 17, 2017
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Fulfillment Times for Number Orders


These are the fulfillment times that PSTN service providers follow for number orders:


    Standard numbers (from inventory)—10 minutes after you sign the carrier contract.



    Advanced standard numbers—5 days (special order)



    Porting numbers—22 days after you place the order (moved to the next Tuesday, if the date falls on Saturday, Sunday, or Monday). Subject to you signing the MSA and the Letter of Authorization. For more information, check with your service provider.



Set Up PSTN Service and Add Numbers or Port Numbers Over


If you're a paid customer, you no longer need to rely on your partner to set up your PSTN service, bring over existing numbers, or add new numbers. You now have the option to complete these tasks for your own organization.

Before You Begin 

    The company name and email address are populated from the Start Trial page. You'll need to provide your signature.



    All of the information is sent to the PSTN service provider.



    The service provider creates a PSTN contract and emails the contract by DocuSign. You must sign this contract, after which the first number order you purchased is processed. If you need to port numbers, you'll also need to sign a letter of authorization.



    After you have purchased services, you can associate port requested numbers with users, hunt groups, and auto attendants while the porting order is in process. That way, when the port request completes, the number configuration is already in place.



    You can assign purchased toll-free numbers only to auto attendants and hunt groups. This is subject to regional availability.


1    From, go to Services > Call > Numbers, and click Add Numbers.
2    Select a service provider and enter the PSTN contract information.
3    Enter an emergency service address for your organization.  

The PSTN service provider instantly validates this address.

4    Choose one of the following options:
  • Standard Numbers for new number orders (paid customers only).
  • Toll Free Numbers for new toll-free number orders (paid customers only).
  • Porting Numbers for a request to port existing numbers (paid customers only).
5    Follow the on-screen instructions to prepare the number order for the customer or yourself.
  • For standard and toll-free phone number requests:

      When you enter any number above 1 in the quantity field, a check box for consecutive numbers appears. Check the box to produce consecutive numbers in the search results. Select the numbers that you want and add them to the cart. You can edit this cart and add more phone numbers can in the same session.



      For standard numbers, you can change the state, area code, central office exchange (NXX), quantity parameters, and then perform a search.



      For toll-free numbers, you can change the area code (example, 800 or All), and then perform a search.


      Use the Block and Consecutive check boxes to search for and order a sequence of similar numbers. The on-screen instructions show you the number options and provide a possible solution for numbers that aren't available.

      Toll free numbers do not appear in a consecutive search.


    For porting phone numbers: you can copy and paste standard and toll-free numbers into the ordering box. Copy-paste from spreadsheets (CSV, Excel, new line entry formats) is supported. Valid numbers appear as green while invalid numbers appear as red. The cart shows the quantity of numbers that you add, and does not show specific porting numbers inside the cart.

6    Review the order and then click Place Order. On the confirmation screen, take note of any alerts that appear, and then click Done.
7    Keep an eye out for emails that require your attention and sign the appropriate forms.