Set Up a Hunt Group
You can use hunt groups to automatically route incoming calls to users in your organization. You can define how to route the calls based on the needs of your organization. For example:
A Sales team may want sequential routing. An incoming call rings one phone, but if there's no answer, the call goes to the next agent in the list.
A Support team may want phones to ring all at once so that the first available agent can take the call.
|1||From the customer view in https://admin.ciscospark.com, go to Services, and choose .|
|2||Click New, select Hunt Group, and then enter a name for the hunt group.|
|3||Choose numbers for the hunt group. You can see a list of available numbers by typing three characters.|
|4||Choose the Hunting Method and select members for the hunt group. |
|5||Choose a fallback destination and select Create Hunt Group.|
Hunt Group Routing Specifics
The maximum number of simultaneous calls a hunt group can have is determined by the number of simultaneous calls set for the hunt group members.