Set Up Hunt Groups For Your Users

Document created by Cisco Documentation Team on May 31, 2017Last modified by Cisco Documentation Team on Sep 1, 2017
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Set Up a Hunt Group


You can use hunt groups to automatically route incoming calls to users in your organization. You can define how to route the calls based on the needs of your organization. For example:


    A Sales team may want sequential routing. An incoming call rings one phone, but if there's no answer, the call goes to the next agent in the list.



    A Support team may want phones to ring all at once so that the first available agent can take the call.


1    From the customer view in, go to Services, and choose Call > Features .
2    Click New, select Hunt Group, and then enter a name for the hunt group.
3    Choose numbers for the hunt group. You can see a list of available numbers by typing three characters.
4    Choose the Hunting Method and select members for the hunt group.  

    Longest Idle: The call is offered to the member who has not received a call in the longest amount of time.



    Broadcast: The call is offered to all members at same time.



    Circular: The call is offered sequentially to members in the hunt group list, from top to bottom, based on how they are set up in the portal. The next call picks up where the last call stopped.



    Top Down: The call is offered in the order that the hunt group is set up in the portal every time.


5    Choose a fallback destination and select Create Hunt Group.

Hunt Group Routing Specifics

The maximum number of simultaneous calls a hunt group can have is determined by the number of simultaneous calls set for the hunt group members.


Hunting Method


Approximate Maximum Call Limit




The highest setting for simultaneous calls in the hunt group, which is 2 or 8.


Longest Idle, Circular, Top Down


The sum of the number of members in the hunt group multiplied by each of their simultaneous call line settings.