Tips and Tricks for Using Audio

Document created by Cisco Documentation Team on Jun 20, 2017Last modified by Cisco Documentation Team on Aug 7, 2017
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Consider the Number of Participants and Speakers That You Need to Host

Site Type

Maximum Number of Participants

Meeting Center

1,000:

  • Up to 1,000 participants can connect to the audio conference using WebEx Audio: 500 using the phone and 500 using the computer to connect over the internet.

  • Up to 500 participants can connect to the audio conference when using VoIP only or Other teleconference service.

Note   If many people are required to speak during your meeting or training session, select WebEx Audio or Use VoIP only when you schedule.

Event Center

3,000:

  • Up to 3,000 participants can join the audio portion of the event when using Audio Broadcast. Attendees can listen to the audio portion of the event through their speakers or headsets. For more information, see Audio Broadcast.

  • Up to 1,000 participants can connect to the audio conference using WebEx Audio: 500 using the phone and 500 using the computer to connect over the internet.

  • Up to 500 participants can connect to the audio conference using VoIP only or Other teleconference service.

Note   If many people are required to speak during your event, select WebEx Audio or Use VoIP only when you schedule.

Training Center

1,000:

  • Up to 1,000 participants can connect to the audio conference using WebEx Audio: 500 using the phone and 500 using the computer to connect over the internet.

  • Up to 500 participants can connect to the audio conference using VoIP only or Other teleconference service.

Support Center

1,000

Up to 500 participants can connect to the audio conference using WebEx teleconference or VoIP only.

Turn Off Entry and Exit Notifications

To turn off beeps and name announcements, do the following:

  • When scheduling an event or training session, go to Audio Conference Settings > Entry and exit tone and select No Tone.

  • When scheduling a meeting, click Change audio conference (Quick Scheduler) or go to Audio Conference (Advanced Scheduler) > Entry and exit tone and select No Tone.

  • During a meeting, you can turn off the notifications. From the Participant menu, clear the Entry and Exit Tone check mark.


Connect to Audio

After you join your meeting, event, or training session, use one of the following ways to connect to audio:

  • Select Call Me to receive a call at any number, such as your work or home phone. Use this option for consistent, quality voice transmission.

  • Select I Will Call In to dial in from your phone. Click the link to find a list of global call-in numbers. Use this option for consistent, quality voice transmission.

  • Select Call Using Computer to use your computer with a headset. Make sure it's plugged in first. Use this option if you don’t have a toll-free number, or prefer a lower cost than audio over the phone.

  • Select Call My Video System, enter your video system address, and click Call Me.


    Note


    This option is available in Meeting Center only.

Mute Background Noise

If you are joining the audio conference using your computer, use headphones or a computer headset instead of speakers to prevent feedback.

If background noise, such as typing or a barking dog, is detected from your microphone, you are prompted to mute it.



If you don’t ever want to be advised about background noise coming from your microphone, select Disable noise detection.

Mute or Unmute Yourself or Others

  • As a participant, in the Participants panel, select Mute or Unmute to mute or unmute your own microphone.

    In Meeting Center, when you mute or unmute yourself from the Participants panel or your headset, your computer’s microphone and headset are both muted or both unmuted.

  • As a host:

    • To mute everyone as they join, from the Participant menu, select Mute on Entry.

    • To mute or unmute everyone but you, from the Participant menu, select Mute All or Unmute All.

    • To mute or unmute specific people, in the Participants panel, next to their name, select Mute or Unmute .


    Note


    Meeting Center users can always mute or unmute themselves despite mute on entry being enabled or being muted by the host.


Supported Computer Headsets

Any headset with a microphone works with WebEx, including USB headsets, as long as the device has drivers for the operating system. We recommend models from the following vendors:

  • Jabra

  • Logitech

  • Plantronics

  • Sennheiser

Most models from these vendors also support muting from both the headset and the Participants panel in Meeting Center.




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