Change the Fallback Destination of a Hunt Group

Document created by Cisco Documentation Team on Jun 20, 2017
Version 1Show Document
  • View in full screen mode
  

 

Protect your business in the case of a local network outage. Configure an alternate fallback destination, such as a landline, so that customers can continue to access your hunt group. The alternate fallback destination is used until your local network is back up and running and the original hunt group configuration is restored.

  

       
1    From the customer view in https://admin.ciscospark.com, go to Services > Call > Features, and choose a hunt group to edit.
2    Under Fallback Destination Rule, choose one of the following options:
  • Fallback Destination (default)—Forward unanswered calls to another number.
  • Alternate Fallback Destination—Forward unanswered calls to another number temporarily. Maybe you're expecting a planned network outage and want calls routed to another number for a period of time, while maintaining your original fallback destination information.
  • Automatic—Forward all unanswered calls to the Fallback Destination except when there is a local area network outage. In this case, calls are forwarded to the Alternate Fallback Destination automatically.
3    Specify the required fallback numbers.  

You can forward calls to internal extensions, E.164 numbers, or a voicemail.

    

By choosing Automatic as your fallback destination rule, you can decide how often you want the system to check the network status (default is 5 minutes). Calls are routed to the Alternative Fallback Destination until the timer expires, even if network issues have been resolved.

  
4    (Optional) Send hunt group calls to the Cisco Spark app. This option is only available for the following fallback destinations: Fallback Destination or Alternative Fallback Destination. If you've chosen Automatic as your fallback destination rule, this option is automatically disabled.
 


Attachments

    Outcomes