Protect your business in the case of a local network outage. Configure an alternate fallback destination, such as a landline, so that customers can continue to access your hunt group. The alternate fallback destination is used until your local network is back up and running and the original hunt group configuration is restored.
|1||From the customer view in https://admin.ciscospark.com, go to , and choose a hunt group to edit.|
|2|| Under Fallback Destination Rule, choose one of the following options:|
|3|| Specify the required fallback numbers. |
You can forward calls to internal extensions, E.164 numbers, or a voicemail.
By choosing Automatic as your fallback destination rule, you can decide how often you want the system to check the network status (default is 5 minutes). Calls are routed to the Alternative Fallback Destination until the timer expires, even if network issues have been resolved.
|4||(Optional) Send hunt group calls to the Cisco Spark app. This option is only available for the following fallback destinations: Fallback Destination or Alternative Fallback Destination. If you've chosen Automatic as your fallback destination rule, this option is automatically disabled.|
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