Set Up Interoperability for Cisco Spark and Jabber

Document created by Cisco Documentation Team on Jun 21, 2017Last modified by Cisco Documentation Team on Sep 18, 2017
Version 5Show Document
  • View in full screen mode
 

Interoperability for Cisco Spark and Jabber

 

With the Cisco Spark Jabber Interop setting enabled:

  
  • People can send or receive messages between the Cisco Spark and Jabber apps.

     

  • Jabber users see a presence of On Cisco Spark, when their contact is using Cisco Spark.

     

 

Deployment Requirements

   

Supported for Cisco Jabber cloud deployments only.

  

Before you enable this setting, check the following:

  
  • Your organisation must be added to the Cisco Platform identity service. You can check in Cisco Spark Control Hub to see if your organization has been added. If your organization hasn't been added, you can contact the Cisco Customer Support team or your Cisco Customer Success Manager to request that your organization is added to the Cisco Spark platform identity service. This process to add users to the identity service takes some time to complete.

     

  • If you use Single Sign On (SSO) for Cisco WebEx Messenger and you must set up SSO for Common Identity. For more information about configuring SSO, see the Cisco WebEx Messenger Install and Upgrade documentation.

     

 

Jabber Requirements

Cisco Jabber clients 11.9 or later.

 

Ensure the following parameter is set to False in the jabber-config.xml file:<Persistent_Chat_Enabled>False</Persistent_Chat_Enabled>

 

Cisco Spark Control Hub Settings

You can enable the Cisco Spark Jabber Interop setting in Cisco Spark Control Hub for your entire organization and then for specific people. The setting is also available as one of the services to choose in the CSV file user setup.

   

Set Up Messaging between Cisco Spark and Jabber for Your Organization

 

When your users are in Cisco Spark and also in Cisco Jabber, you can use this setting to allow everyone in both apps communicate with each other.

  
     
1    From the customer view in https://admin.ciscospark.com, go to Services, and then click Message > WebEx Messenger.  

If you don't see this option, contact the Cisco Customer Support team or your Cisco Customer Success Manager to request that your organization is added to the Cisco Spark platform identity service. This process to add users to the identity service takes some time to complete.

  
2    Scroll to Options, click Cisco Spark / Jabber Interop, and then click Save.

Set Up Messaging between Cisco Spark and Jabber for a User

 

When your users are in Cisco Spark and also in Cisco Jabber, you can use this setting to allow a person communicate with people in both Cisco Spark and Cisco Jabber.

  
Before You Begin

You must set up messaging between Cisco Spark and Jabber for your organization before you see this setting for users.

      
1    From the customer view in https://admin.ciscospark.com, go to Users.
2    Click on the person and then click Message Free or Message Paid.
3    Click Cisco Spark / Jabber Interop and click Save.

Set Up Messaging between Cisco Spark and Jabber for Many Users

        
1    From the customer view in https://admin.ciscospark.com, go to Users and click Manage Users.
2    Choose Export and import users with a CSV template, click Next and then Export.
3    Edit the CSV file that was downloaded, update the Cisco Spark / Jabber Interop column with TRUE and save the file.
4    Click Import, select your file and click Open.
5    Choose either Add services only or Add and remove services, and click Submit.
 

Attachments

    Outcomes