What's New in Cisco Jabber for iPhone and iPad 11.9

Document created by Cisco Documentation Team on Aug 1, 2017Last modified by Cisco Documentation Team on Sep 4, 2017
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  • Fast Sign-in for Jabber—This feature enables Cisco Jabber to now sign in to all services at the same time instead of the sequential sign-in process used earlier. Each service independently connects to its respective server and authenticates the user based on cached data. This makes the sign-in process quick and dynamic. However, this feature is effective only from the second time you sign in to Jabber.

    You can configure the Fast Sign in feature by using the STARTUP_AUTHENTICATION_REQUIRED and CachePasswordMobile parameters.

    For more information, see Parameter Reference Guide for Cisco Jabber 11.9 and Planning Guide for Cisco Jabber 11.9.

  • Shared Line is Supported over MRA—To use shared line over Mobile and Remote Access network, upgrade:
    • Cisco Expressway to X8.9.1 or later

    • Cisco Unified Communications Manager to 11.5(1) SU(2) or later

    For more information about shared line support over MRA, see Cisco Expressway X8.9.1 Release Notes.

    Some scenarios of shared line support over MRA:

    • Your IP Phone is in the corporate network, but you are outside the corporate network. If there is a Jabber call, you receive the call on both the IP phone and your device.

    • If you are active on multiple devices (iOS, Android, Windows, and Mac), you can switch Jabber call between any of these devices regardless of the network you are in (corporate or MRA). Your status is synchronized across all the active devices on the shared line. So, if you put Jabber call on hold on an iOS device, you can view that status on other devices and you can resume that call from any device.

  • OAuth Support for Jabber Users—You can use OAuth to authorize the user access permission. If you sign-in to Jabber in an OAuth enabled environment, there is no need to enter the credentials every time you sign in. You must enable OAuth on all the servers at the same time. If some of the servers are not OAuth enabled, then Jabber may not function appropriately. For more information, see Planning Guide for Cisco Jabber 11.9.

  • Push Notification Service for Voice and Video Calls—Cisco Jabber uses push notification service to notify the incoming voice and video calls, even if Jabber is inactive. For releases earlier than 11.9, Cisco Jabber uses VoIP-sockets to contact the CUCM server periodically. It was through the VoIP-sockets that an incoming call reached Jabber. For more information, see Feature Configuration for Cisco Jabber 11.9.


    If push notification service is enabled and the user manually terminates Jabber, then ForceLogoutTimerMobile parameter will not function. It is recommended to disable the push notification service if you want to use the ForceLogoutTimerMobile parameter.

  • EnableVoipSocket—There is a new parameter, EnableVoipSocket that specifies if Jabber uses VoIP sockets to setup SIP connection with Cisco Unified Communication Manager (CUCM) server. For more information, see the EnableVoipSocket parameter from the Parameter Reference Guide for Cisco Jabber 11.9.

  • EnableVoicePush—There is a new setting on the server, EnableVoicePush that specifies if Jabber receives voice and video push notification whenever there is a call, even if Jabber is inactive. For more information, see the EnableVoicePush settings from the Parameter Reference Guide for Cisco Jabber 11.9.

UI Enhancements

  • Call Button Within Chat Window—In the earlier releases, you had to tap icon and then tap Phone Call icon to call a user while chatting. From this release onwards, we have moved the call button next to the user’s name. You can find other options, such as file sharing, WebEx, and user profile if you tap the icon.

  • Set Sound or Vibrate Options—From this release onwards, the following sound and vibrate options are removed from Cisco Jabber for iPhone and iPad:

    • Mute Jabber sounds when on a call

    • Turn off vibration when on a call

    Cisco Jabber only uses the CallKit provided by iPhone and iPad for sound or vibrate options. Hence, the notification behavior of the incoming calls are decided by the settings of the iPhone and iPad.

    If you want to enable or disable the sound or vibrate options on Cisco Jabber, you can do it directly from your iPhone or iPad.

    • From the home screen, tap Settings, then tap Sounds.

    • Tap Vibrate on Ring to enable or disable the feature when the phone rings.

    • Tap Vibrate on Silent to enable or disable the feature when the phone is in silent mode.

  • Automatic sign-in—This UI option is removed from the Sign-in screen in this release.

  • Reset Password—WebEx account users can reset their Jabber password using the Forgot Password link that appears below the Password field in the Sign-in screen. The Forgot Password link appears for both manual and automatic sign-in options when the primary service is WebEx.

    To reset password for your WebEx account:

    1. In the Sign-in screen, enter your username and domain in the following format: username@example.com.

    2. Tap Continue.

      The Forgot Password link appears below the Password field with a link to an external website to reset the password. Enter the necessary details and reset your password.

    3. Enter your new password and tap Sign in.

  • Edit Password for Cisco Unified Communications Manager Instant Messaging and Presence Account —In the earlier releases, non-SSO users didn’t have the option to edit their Cisco Unified Communications Manager Instant Messaging and Presence account password in Jabber. From this release onwards, non-SSO users can edit their Cisco Unified Communications Manager Instant Messaging and Presence account password from the Settings screen, and they don’t have to sign out and sign in to Jabber after editing and applying their password. They can continue to use Jabber after applying the password. The users can also edit their Cisco Unified Communications Manager Instant Messaging and Presence account on both corporate network and on Expressway for Mobile and Remote Access network.

  • Update Account Information for non-SSO Users—Whenever there is a change in their account information for Jabber services such as Phone, IM, Voicemail, LDAP Directory access, and WebEx, a pop-up is displayed indicating that the account information is invalid and users have to take appropriate action. The pop-up lets the users update their account information. After updating the details, users can continue to use Jabber. There is no need to sign out and sign in to Jabber.

  • Refresh your Jabber Session before it Expires—If you are using Jabber on an OAuth enabled environment and your session is about to expire, you are prompted to refresh your session. Tap Refresh Session, a browser pops up, where you have to enter your Jabber password to authenticate yourself, and then continue to use Jabber. Follow the same process if your Jabber session expires.

  • Refresh Cisco Jabber Configuration for Fast Sign-in—In the earlier releases, Jabber fetches configuration updates only from the server at the time of sign-in. From this release onwards, Jabber lets you sign in, and then it connects to each server individually to fetch configuration updates. This happens only at the first time you sign in to Jabber. From the second time you sign in to Jabber, it fetches the configuration updates from the cached data that is stored on your device. The configuration updates are exchanged between your device and the servers at an interval of every 8 hours. However, if you want to manually refresh configuration updates at any time, perform the following procedure:

    To Refresh Cisco Jabber Configuration
    • Go to Settings and tap About.

    • Tap three times using your three fingers on the blank space of the About screen. The iPhone vibrates and refreshes the configuration updates.

  • Animated Emoticons—Jabber now has 18 animated emoticons. To send and receive animated emoticons, both the users must have Jabber version 11.9 installed. If either of the user's doesn’t have 11.9 version, then the animated emoticons appear as strings in their chat window.

    You cannot send an animated emoticon along with the text. However, when you send an animated emoticon, it appears three times bigger than the regular size. You can also use text code to send animated emoticons. For example, to send animated laugh out loud emoticon, type (laughoutloud).

    To send an animated emoticon:

    1. In the Chat window, tap emoticon icon.

    2. Tap animated emoticon tab, which is next to static emoticon tab.

    3. Select your desired emoticon and tap to send it to the user.