Chat Rooms in Cisco Jabber for Windows

Document created by Cisco Documentation Team on Aug 21, 2015Last modified by Rashmi Ramaswamy on Dec 16, 2015
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You can use chat rooms if they are enabled by your administrator. Chat rooms are enabled if there is a Chat Rooms icon on your hub window.

Use chat rooms to join or read discussions on the theme of the room with the other chat room members. For example, your administrator may create a themed chat room such as "Foreign Exchange Rates", where you can join this room to discuss the foreign currency exchange rates and view all previous messages sent to the room since its creation.

You can browse all rooms by viewing a list of room names, join open rooms, or be added to a room by an administrator. You can be a member of multiple rooms. You can filter room content by keywords or senders.

Join Chat Rooms


Joining a chat room allows you to participate in the conversation or read what is being said, where multiple chat room members share information in a common chat window. All of the rooms that you are a member of are listed in your My rooms tab. If an administrator adds you to a chat room, it is displayed immediately in your My rooms tab.

Step 1  Click the Chat Room icon in the Hub window, and select the All Rooms tab.
Step 2  Browse for a room, which are listed alphabetically. If a room is restricted to specific members, you cannot join the room unless you are added by an administrator. For the restricted rooms that you are not a member of, you see a lock icon instead of the Join button.
Step 3  Click Join beside the room that you want to join. The rooms where you are already a member have a checkmark beside them.

Participate in Chat Rooms

After you join a chat room, you can participate in it and view the discussion history.

Step 1  Select the Chat Room icon on the hub window, and select My Rooms to view the rooms where you are a member.
Step 2  Double-click on the room that you want to enter.
Step 3  View the current participant list on the right side of the chat window. You can show or hide the participant list.
Step 4  Read the discussion and enter your own chat messages. The history of the conversation is persistent. When you exit the chat room and close the client, you can return to the conversation in that room. When you return to the chat room, you can view the messages that were sent by other members while you were not logged in. From the chat room, select Show More to view older messages.

Filter Chat Rooms

You can create notifications in chat rooms that tell you whenever a key word is used, or a certain user makes a comment, or your username is mentioned. These notifications are based on filters. Filters search chat room using the criteria that you define for the search. So after you create a filter, then you get notified about any conversations that happen in the chat rooms that match your filter criteria. You see a red notification on the hub window which displays the number of new matches found for your filter. Filters can include mentions when your username is used in a chat room, or custom filters that search by keyword or sender.

Step 1  In the client, select Chat Rooms > Filters, then select Create Filter.
Step 2  Give the filter a label and then define the filter criteria. You can filter chat rooms using up to three keywords or by username. You must define at least one keyword or the username of the sender, but you can specify the sender and up to three keywords.
Step 3  Select Create. Results are listed on the Filter tab, with a number to indicate how many results were found that you have not read. Results are updated automatically each time a new match for your filter is made. When you have matches on your filter, you can click on the filter match to open the chat history in the rooms where the matches were found.

Mentioning Users in Chat Rooms

When other users mention your username, it creates a notification in the My mentions section of your chat room filters. Mentioning other users notifies them that they were mentioned in a chat room.

Before You Begin

Users only receive a notification if the chat room is public and the user is part of the organization, or they are a member of the chat room.

Step 1  To create a mention for another user, in the text box of the chat window in a chat room, type the @ symbol followed by the person's user name to search the directory for the user. The client displays user names that match what you are typing.
Step 2  Select the username that you want to mention. You can mention a username that does not have a Jabber ID associated with it. You can use the @ symbol as part of your text entry, just use the Esc key to exit the mention field.

After you send the message, a notification is created for the mentioned user in their My mentions list, with a link to the conversation in the room where the mention was made.

Search Chat Rooms

You can search chat rooms by keywords, and further refine your keyword search with criteria such as participants, room name, and date range.

Before You Begin

You must be a member of the chat rooms for your search to be completed.

Step 1  In the client window, select the Chat Rooms icon, then select the Filters tab.
Step 2  Enter search criteria in a search box, just like you search for contacts in your Cisco Jabber hub window. The following restrictions apply to chat room searches:
  • The search includes the period from when you joined a chat room until the present day.

  • The search does not work for special characters, unless you add letters to the search string as well.

Step 3  Double click on a result to open the persistent chat room where the search got a match.

Results are sorted chronologically and grouped by room. The maximum number of results displayed is 200, although you can show more messages to display older results.