Cisco WebEx Web App Version 3.1

Document created by Cisco Documentation Team on Sep 2, 2015Last modified by Cisco Documentation Team on Sep 19, 2017
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Introduction

 

Note


The Cisco WebEx web app is currently in a limited-availability release by request only. To have the web app enabled on your site, contact your Customer Success Manager (CSM) to submit a request ticket.
  

With the Cisco WebEx web app, you can join WebEx meetings and events fast, without installing anything (no plug-ins) on your computer. Based on HTML5 and WebRTC technology, this version is available for attendees only. Hosts do not have access to this option, and must use the Cisco WebEx desktop app.

  

Meeting Functionality

The Cisco WebEx web app is available for attendees only on Chrome, Internet Explorer version 10 and later, Firefox, and Safari 7 and later. For the best experience (including video support), we recommend using Chrome or Firefox.

Cisco WebEx Meeting Center Video Conferencing and CMR Hybrid are both supported.

The current version supports the following functionality on Windows, Mac, Linux, and Chromebook:

  • If you are an attendee, you can join easily without installing a plug-in.

     

  • Attendee controls are simple and intuitive:

     

    • You can see the list of meeting participants and see which one is the active speaker.

       

    • You can see which participant is sharing content and can view that shared content.

       

    • You can zoom in and out of the shared content view and view shared content in full screen.

       

    • The Recording icon appears when the meeting is being recorded.

       

  • Your site settings may prevent unauthenticated users from entering unlocked Personal Rooms unless the host admits them. If so, when the room is unlocked, attendees who have not signed in wait in the lobby. The host sees a list of who is waiting and can choose who to admit.

     

  • A CAPTCHA is shown when attendees enter any Personal Room on your site for the first time or when browser cookies have been cleared.

     

  • Integrated audio and video:

     


    Note


    Connecting to audio using your computer is supported only for Chrome and Firefox browsers. All supported browsers allow you to connect to audio using your phone.


    • You can set audio and video connection types when you join a meeting for the first time.

       

    • The audio and video connection options are displayed together so you can join audio and video at the same time.

       

    • The Audio Connection dialog box remembers the last audio connection option that you used in a meeting. When you use the Call Me service, it remembers the last phone number you used.

       

    • You can easily switch to another audio connection option.

       

    • Your phone numbers from your WebEx preferences appear in the Audio Connection dialog box. You can edit your preference phone numbers in the web app, which are then saved to the WebEx server.

       

    • You can choose to connect to audio without pressing 1.

       

    • Other teleconference and no teleconference options are also available.

       

    • You can send and receive video (Chrome version 52 and later and Firefox version 45 and later only).

       

    • The video size, bit rate, and resolution of the video stream (up to 720p) depends on network conditions.

       

    • You can receive a call-back to your video endpoint.

       

    • Your video endpoint address from your WebEx preferences appears in the Call My Video System dialog box. You can edit your preference addresses in the web app, which are then saved to the WebEx server.

       

  • Keyboard navigation and screen reader accessibility are fully supported.

     

If you are on Windows or a Mac and need more features, you can easily switch to the Cisco WebEx desktop app from the web app.

Known Issues and Limitations

  • The Cisco WebEx web app is not available in meetings that have end-to-end (E2E) encryption enabled.

     

  • Host and presenter functionality is not yet supported. Use the Cisco WebEx desktop app or switch to it when prompted.

     

  • Connecting to audio using your computer does not currently work with Firefox version 37. For versions of Chrome earlier than version 40, connecting to audio using your computer may result in poor audio quality. We recommend that you upgrade your browser to latest version.

     

  • When a participant using the desktop app shares video using file sharing, the video does not display in the web app. When a participant using the desktop app shares a media file, attendees cannot see it using the web app. These users are prompted to switch to the desktop app.

     

  • Attendees who join from Internet Explorer, or Safari browsers cannot view other participants' videos and cannot turn on their own video. To view other participants' video and turn on your own video at the same time, we recommend that you:

      

    •  

      Use a Chrome or Firefox browser.

        

    •  

      Switch to the desktop app.

        

  • If Internet Explorer is set to Compatibility View for WebEx sites, the Join using browser link is not displayed. We recommend that you turn off Compatibility View for webex.com URLs.

     

  • If the media back-end is set to OpusMuxEnable = false, it may affect the audio and video quality.

     

  • When attendees disconnect from the network, the audio connect status is incorrectly displayed.

     

  • If the meeting name exceeds the maximum allowed length, it is truncated.

     

  • When you remove the camera, the status of the send and stop video button is incorrect. It is reset to the correct status after you reopen the video dialog.

     

  • There is limited support for the Microsoft Edge browser; the following are not fully supported:

      

    •  

      Video and connecting to audio using your computer.

        

    •  

      Seamless switching from the web app to the desktop app. Users can switch to the desktop app; however, they have to manually reconnect to audio in the desktop app and close the web app browser window.

        

  • VoIP is not supported when the host account has WebEx Meeting Center video conferencing disabled.

     

  • The Cisco WebEx web app does not support the new Automatically connect to audio using computer setting in Audio Preferences.

     

Event Center

  •  

    Sites must be running WBS32 or later to have the “Join by browser” link enabled on Event Center attendee join pages.

      

  •  

    Event Center support is currently for attendees only. Hosts and panelists must use the desktop app.

      

  •  

    The following Event Center features are not currently supported in this version of the web app:

      

    •  

      Chat

        

    •  

      Polling

        

    •  

      Multimedia viewer

        

    •  

      Join before host

        

      
  •  

    The web app does not support entry and exit tones configured in an event.

      

  •  

    When switching from the web app to the desktop app in an event, you must manually reconnect to audio in the Event Center desktop app.

      

  •  

    Audio broadcast is currently only available in Chrome and Firefox.

      

  •  

    The Mute or Unmute icon appears in the Participants list next to web app attendees connect to audio broadcast.

      

  •  

    It will appear as if hosts are able to mute or unmute web app attendees who are connected to the audio broadcast, even those users who do not have the ability to speak.

      

  •  

    When connected to audio broadcast in the web app, the “request to speak” feature will require you to switch to the desktop app.

      

  •  

    Only WebEx audio broadcast is supported. Events set to use audio broadcast by using the “Other teleconference service” audio type will require attendees to join through the desktop app.

      

  •  

    The post-event survey web app does not pop up the Event Center feedback form after an attendee leaves an event.

      

  •  

    Like all clients, photo avatars are not currently supported in Event Center. Event Center will display a user’s initials.

      

  •  

    Joining events through the WebEx App for Chrome is not currently supported.

      

Join a Meeting or Event Using Your Browser

     
1    To join a meeting:
  1. Select the Join WebEx meeting link or your host's Personal Room link in your email invitation to join the meeting.
  2. On the Meeting Information page or your host's Personal Room page, select Join using browser.
2    To join an event:
  1. Select the link in your email invitation to join the event.
  2. Under Join Event Now, enter your name and email address, and then select Join by browser.

Chat with Others in a Meeting

     
1    Select Chat  in the Action bar to chat with all participants.
2    For a private chat with a participant, hover over the person's name in the participant list and select the Chat icon next to that person's name.

Switch to the Cisco WebEx Desktop App

Sharing content and annotating are not supported in the Cisco WebEx web app. To use these features, you will need to switch to the desktop app.


Note


This feature is not available on Linux or Chromebook.


     
1    Select More  in the Action bar.
2    Select Switch to switch to the desktop app.

If you are using a Windows or Mac computer, an installation file is downloaded to your computer so you can install the desktop app.

Supported Operating Systems and Browsers

The following tables list the supported browsers for each supported operating system, and note the supported features for each browser.


Note


The Cisco WebEx web app is currently in a limited-availability release by request only. To have the web app enabled on your site, contact your Customer Success Manager (CSM) to submit a request ticket.
 
                                                             
Table 1 Microsoft Windows 7 or Later

Feature

Internet Explorer 10 or Later

Chrome 52 or Later

Firefox 48 or Later

Join a meeting

Yes

Yes

Yes

Switch to the Cisco WebEx desktop app

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

No

Yes

Yes

Receive video (Multiway video, 720p)

No

Yes

Yes

Send video (Up to 720p)

No

Yes

Yes

 
                                                             
Table 2 Mac OS X 10.8 or Later

Feature

Safari 7.0 or Later

Chrome 52 or Later

Firefox 48 or Later

Join a meeting

Yes

Yes

Yes

Switch to the Cisco WebEx desktop app

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

No

Yes

Yes

Receive video (Multiway video, 720p)

No

Yes

Yes

Send video (Up to 720p)

No

Yes

Yes

 
                                     
Table 3 Chromebook

Feature

Chrome 52 or Later

Join a meeting

Yes

Switch to the Cisco WebEx desktop app

N/A

View shared screen, applications, or files

Yes

View media files

No

View whiteboard and annotation

Yes

Chat

Yes

Telephony (Call-in or Call Me)

Yes

Call back to a video system

Yes

Call using a computer

Yes

Receive video (Multiway video, 720p)

Yes

Send video (Up to 720p)

Yes

 
                                                             
Table 4 Linux (Ubuntu 14.x, OpenSuSE 13.x, Fedora 18, 19, Red Hat 6,7, and Debian 8.x)

Feature

Firefox 48 or later

Chrome 52 or later

Chromium

Join a meeting

Yes

Yes

Yes

Switch to the Cisco WebEx desktop app

Yes

N/A

N/A

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

No

No

Receive video (Multiway video, 720p)

Yes

Yes

No

Send video (Up to 720p)

Yes

Yes

No

Mobile Device Support

The Join using browser link is not available when you join a meeting from the browser of a mobile device.

Linux Support

The Cisco WebEx web app was tested on the following versions of Linux:

 
                                 

Linux Distribution

Version

Linux Kernel

Ubuntu 32 bit

15.10/16.04

3.19/4.4

Ubuntu 64 bit

15.10/16.04

3.19/4.4

Debian 32 bit

8.5

3.16.0-4-amd64

Debian 64 bit

8.5

3.16.0-4-686-pae

Redhat

7.1

3.10.0

OpenSuSe

Leap 42.1

linux-pmca 3.16.6-2 desktop

ArchLinux 64 bit

2016-09-03

4.7.2

Cisco WebEx App for Chrome

The Cisco WebEx app for Chrome is a Chrome-specific app and provides the same ability to join a meeting through the browser as the Cisco WebEx web app. It is   available for download  in the   Chrome Web Store. Using the Cisco WebEx app for Chrome, attendees can join meetings directly in their browser by entering the meeting number. The following limitations apply:

  • Limited to attendees only. Hosts must use the desktop app.

     

  • Attendees can only join WebEx Meeting Center meetings on sites running WBS30 or higher.

     

  • Does not support the WebEx Meetings product meetings.webex.com.

     

  • Attendees cannot join meetings with end-to-end encryption enabled.

     

  • Attendees cannot join meetings on the "VoIP-only" site type.

     

What's New in Cisco WebEx Web App

Version 3.1

   
  •  

    Like the desktop app, users will now see a link to generate a problem report on the loading screen in the rare case that the web app does not load completely.

      

  •  

    The default avatar for anonymous call-in users has been updated to a more intuitive phone icon, instead of the CU initials.

      

  •  

    Fixed an issue in the WebEx App for Chrome that was incorrectly allowing users to enter a Training Center meeting number, only to get stuck on the loading screen.

      

  

Version 3.0

   
  •  

    Event Center Attendee Support

      

    Introducing join support for Event Center attendees.

      

    Customers who currently have the WebEx Web App enabled on their WBS32 site now see the “Join by browser” link on Event Center join pages as well. Like Meeting Center, this version is currently for attendees only. (Hosts must continue to use the desktop app.) Please see Known Issues and Limitations for more information about support for Event Center in the web app.

      

  •  

    We fixed an issue in chat, where words would not wrap correctly.

      

  •  

    We fixed an issue where users who joined by using the web app could not view content being shared from an SX10 endpoint.

      

  •  

    We fixed an issue where sometimes, the user name did not display correctly if the user disconnected and reconnected to audio.

      

  •  

    We fixed an issue in the WebEx App for Chrome that was preventing attendees from joining meetings on sites with the [sitename].my.webex.com format.

      

  

Version 2.8

   
  •  

    Avatar Fix for Single Sign-On Enabled Sites: Avatars for users who do not have profile pictures now correctly display the initials of the user’s first and last name.

      

  •  

    Improved Error Messaging When Joining via the WebEx App for Chrome: Updated the error message in the WebEx App for Chrome when joining by meeting number. It now details that this app is only for attendees who are joining WebEx meetings that use Cisco WebEx Meeting Center version WBS30 or later.

      

    The following types of WebEx meetings are not supported:

      

    •  

      Meetings that use the Cisco WebEx Meetings application (meetings.webex.com)

        

    •  

      Meetings that use Cisco WebEx Meetings Center version WBS29 or earlier

        

    •  

      Meetings that you host

        

      
  

Version 2.7

   
  •  

    Improved controls to collapse the right panel and extend shared content: You can now drag the center divider right to automatically collapse the right panel and extend the shared content. Drag the divider left to reopen the right panel.

      

  •  

    Country codes added next to the flag in the country drop-down: When you select Call Me in the audio connection dialog box, you can see the country code as well as the flag icon in the country drop-down.

      

  •  

    Updated the microphone and camera access instructions in Firefox 53: The instructions to give Firefox access to your camera and microphone have been updated to align with Firefox 53+.

      

  

Version 2.6

   
  • An automated confirmation email is sent when you submit feedback through the Feedback link.

     

  

Version 2.5

   
  • Video Join improvements: The WebEx web app saves the video option you used in your previous meeting. If you used the no video option in your last meeting, the video dialog box is not displayed the next time you join a meeting. You can still turn on video manually at anytime in the control bar.

    Note


    Video is only supported Firefox and Chrome browsers.


  • HD video support: You can now send and receive High-Definition (720p) video in Chrome and Firefox.

     

  • Optimized video performance: Video resolution automatically adjusts based on network performance to ensure the best-possible video experience.

     

  

Version 2.4

   
  • Usability improvements: You can now close the active video and video thumbnail panel to maximize the content sharing view. The Leave button in the Personal Room lobby is more visible.

     

  • Accessibility improvements: There is improved keyboard accessibility and screen reader support in the video menu.

     

  • WebEx app for Chrome improvements: A new Leave Meeting button was added in the Personal Room lobby. Help, About, and Feedback links were also added.

     

  

Version 2.3

   
  • Optimization for single sign-on authentication: For meetings that require attendee authentication, when you select the Join by browser link you are automatically redirected to sign in before being allowed into the meeting.

     

  • Leave a Personal Room lobby: You can now leave the lobby of a Personal Room in which you are waiting.

     

  • Restricting global Call Me: As with the desktop app, the web app only allows a callback to the country codes specified in the list of global callback country codes for that site. Your administrator determines this list.

     

  • Accessibility improvements: There is improved support for keyboard and screen reader accessibility in the Personal Room lobby.

     

  

Version 2.2

   
  • Cisco WebEx app for Chrome:

      

    •  

      The Cisco WebEx app for Chrome is now available for download from the Chrome web store. Alternatively, you can still join meetings through the browser by selecting the Join by browser link.

        

    •  

      Using the WebEx app for Chrome, you can join any meeting with the meeting number or Personal Room URL.

        

    •  

      The WebEx app for Chrome supports automatic updates so that you always have the latest version.

        

  • Chromebook video support: You can view and send video in the WebEx app for Chrome and in the Chrome browser on Chromebook.

     

  • Join Before Host video support: For meetings with Join Before Host enabled, you can see the active video on the web app prior to the host joining the meeting.

     

  • Web app is now the default meeting client on Linux desktop: For sites with the WebEx web app enabled, the web app is the default meeting client when you select the Join button on the Linux desktop. Alternatively, you can still join the meeting using the legacy Java client by selecting the Join by desktop app link.

     

  

Version 2.1

   
  • Video support in Chrome browser: You can send and view video in the WebEx web app in Chrome version 52 and higher.

     

  • Join Before Host: Attendees who join through the web app can now start meetings if the Join Before Host feature is enabled.

     

  • Improved experience when viewing shared content: The default ratio between the shared content panel and the video panel increased to 75:25 to make shared content easier to read. Viewing shared content in full-screen view is expanded to use more of the screen for maximum visibility.

     

  
 

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