Use WebEx Audio

Document created by Cisco Documentation Team on Oct 14, 2015Last modified by Cisco Documentation Team on Jul 26, 2017
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You can use your phone or your computer to hear and speak in a WebEx meeting:












You can use the Call Me service, if your site supports it, to receive a call from the meeting, or you can call in.


Consistent, quality voice transmission


Associated cost




With a headset connected to your computer, you can join the audio portion of the meeting.


You may want to use this when:


    There are many attendees (up to 500 in Meeting Center).



    Your meeting does not require much attendee participation, for example, a presentation rather than a discussion.



Lower cost, for example, if you don’t have a toll-free number, or prefer not to incur the cost of audio over the phone


    Occasional noisy or irregular voice transmission



    The number of active microphones permitted or the number of participants who can speak simultaneously may be limited



You can switch between audio connection types with little or no listening interruption.

WebEx Audio Quick Reference Tasks





Connect to audio        

After you join the meeting:


    Click Call Me to have the meeting call you at any number, such as your work or home phone.



    Click I Will Call In to use your phone to call into the meeting.



    Click Call Using Computer to use your computer with a headset. Make sure it's plugged in first.




When you connect to audio, you see your previous audio connection method already selected. For example, if you previously used Call Me, the next time you use WebEx, you see a Call Me button with the last phone number you used.


Change the current audio connection


    On the Quick Start page, select Connected to Audio           



    Select Switch Connection           


    The Audio Connection dialog box appears.


    Do one of the following:



      If you are on your phone, select Call Using Computer.



      If you are on your computer, select Call Me or I Will Call In.



Have the event call you at a different number


    Select Connected to Audio           



    Select Disconnect Audio           



    Under your previous audio connection method, select More Options           



    Select Call me at a different number           




    Enter or select the new number and select Call Me



Fine tune your microphone and speaker volume


    On the menu, select Audio > Computer Audio Settings.


    The Computer Audio Settings dialog box appears.


    Select Test to hear a sample of the current volume.



    Move the sliders to adjust the volume.



Mute or unmute yourself and others

  1. View the mute options:


    • On Windows: Right-click in the Participants list.


    • On Mac: Ctrl+ click in the Participants list.


  2. You can do the following:


    • As host


      • To mute everyone as they join the event, select Mute on Entry.


      • To mute or unmute everyone but you, select Mute All.


      • To mute someone specifically, select Mute or Unmute.



      On Windows, when you mute or unmute participants, their computer’s microphone and headset are both muted or both unmuted.


    • As a participant


      • Select the Mute or Unmute icon to mute or unmute your own microphone.


        On Windows, when you mute or unmute yourself from the Participants panel or your headset, your computer’s microphone and headset are both muted or both unmuted.



Mute background noise


If you are joining the audio conference using your computer, use headphones or a computer headset instead of speakers to prevent feedback.


If background noise, such as typing or a barking dog, is detected from your microphone, you are prompted to mute it.



If you don’t ever want to be advised about background noise coming from your microphone, select Disable noise detection.


Ask to speak


Select Raise Hand on the Participants panel.


Cancel a request to speak


Select Lower Hand on the Participants panel.


Disconnect from audio


    Select Connected to Audio.



    Select Disconnect Audio.