Track Participant Attention in a Cisco WebEx Event

Document created by Cisco Documentation Team on Nov 12, 2015Last modified by Cisco Documentation Team on Sep 6, 2017
Version 9Show Document
  • View in full screen mode

Track Participant Attention


You can find out who is paying attention in your Cisco WebEx events. If you find most participants aren’t paying attention, you can change your event structure to make it more engaging.


During your event, you can easily tell if attendees are no longer focused on your presentation. The attention indicator shows if an attendee has minimized the event window or brought another window in front of the event window.


After an event ends, you can generate reports to obtain data about individual attentiveness. A report contains this information for each attendee:


    Attention-to-attendance ratio: Attentiveness based on how long the attendee was in the event.



    Attention-to-duration ratio: Attentiveness based on the duration of the event.



The attention indicator is unavailable when the host and panelists are in a practice session.


Turn On or Turn Off Attention Tracking

If the attention tracking option is unavailable, contact your site administrator.
1    On Windows go to Event > Options, and then from the communications tab, select Attention tracking.
2    On Mac go to Event Center > Preferences > Tools, and then select Attention tracking.

Grant Attention Tracking Privilege


By default, panelists have access to the attention tracking indicator. Hosts can turn this privilege on or off at any time.

1    Go to the Participant menu, and select Assign Privileges To > Panelists.  

On Mac, select the Communications tab.

2    Check or uncheck Attention Tracking.

Find a Cisco WebEx Event ID

You need the event ID ready in order to generate a participant attention report.
1    Find the event ID by going to My WebEx > My Reports, and select Attendance Report located under the Event Center heading.
2    In the Search by: drop-down list, select Event name, enter the event name, and click Display Report. This generates an attendance list report, which contains the event ID.
3    In the List Report Download History section, click the .csv file link to download the attendance list report. In the spreadsheet that you generated, you'll find the event ID in column c.

Download Participant Attention Report

You can download the participant attention report so you can see who was paying attention during your event.
1    To generate a participant attention report, go to My WebEx > My Reports, and then select Attendance Report located under the Event Center heading.
2    Enter the Event ID and click Export Detail Report.