Getting Started with Cisco Spark Services (Customer Administrators)

Document created by Cisco Documentation Team on Nov 9, 2015Last modified by Cisco Documentation Team on Aug 18, 2017
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Getting Started with Cisco Spark Services


Welcome to Cisco Spark services. As an administrator, use this article to get familiar with your management portal (Cisco Spark Control Hub) and begin inviting users to your organization.


When you get started with your Cisco Spark organization, we recommend inviting a couple of users to join Cisco Spark by entering their email addresses. Encourage them to use the services you provide, play with them, and provide you feedback. At any point, you can always add more users through a method of your choice.

Before You Begin
  • Review the Network Requirements for Cisco Spark Services to configure your corporate firewall and network for Cisco Spark. This step helps you prevent potential connection issues, so that Cisco Spark runs smoothly in your environment.


  • Use Firefox or Chrome to run the Cisco Spark Network Test in your network environment. The test tool checks the current state of the network. The results indicate whether the current settings are optimal to run Cisco Spark services.


Sign In To Cisco Spark Control Hub


Cisco Spark Control Hub provides a single tool for administration, entitlement, management, and reporting. You can use this portal to manage all aspects of your Cisco Spark services.

Before You Begin   

    We recommend that you use Chrome or Firefox to access Cisco Spark Control Hub.



    Cisco Spark Control Hub is not designed for mobile devices.


1    Click the link in your Cisco Spark services welcome email.
2    From the page that opens in your browser, create your Cisco Spark administrator credentials.

After you sign up for your account and log in to Cisco Spark Control Hub for the first time, the first time service setup wizard automatically starts.

3    The first time service setup wizard contains the steps to create and configure your organization. In the wizard, you can:
  • Review your collaboration plan.
  • Configure call settings, messaging settings, and global enterprise settings.

    Whenever you want to return to Cisco Spark Control Hub, go to; we recommend that you bookmark this URL for easy access.



    In Cisco Spark Control Hub, select Settings or Services to make any changes to your organization settings.



Add Users Manually to your Cisco Spark Customer Organization

You can add users to your organization by entering their email addresses.

Before You Begin 

If you use Active Directory synchronization and you manually add people to your Cisco Spark organization, you must also add them to your Active Directory.

1    From the customer view in, go to Users, and then click Manage Users.
2    Select Manually add or modify users, and then click Next.
3    Choose one:
  • Select Email address, and enter or copy-paste up to 25 email addresses.
  • Select Names and Email addresses, and then enter up to 25 names and email addresses.
4    If you have multiple subscriptions, choose a subscription from the list.
5    From the service list, select the Cisco Spark services that you want to assign, and then click Save.  

    An email is sent to each person with an invite to join and download Cisco Spark.



    In Cisco Spark Control Hub, people appear in an invite pending state until they sign in to Cisco Spark for the first time.


What to Do Next


You can assign administrative privileges to people in your organization.

Assign Numbers to Users and Connect a Number to an Extension


You can assign numbers to people at any time. You can assign extensions that tie into peoples work numbers. Assigned extensions show up on phone displays.

1    From the customer view in, go to Users, and then click the person you want to assign a number to.
2    Click Call, and then click Add a New Line.
3    Choose an Extension and a Phone Number from the drop-down lists and click Save.

What to Do Next For Your Users

If you've invited users to start using Cisco Spark services, here's what you can do  next:


    For Cisco Spark Calling, users receive an activation code as part of their welcome email. Direct them to to activate their phone and register it to the cloud. They can also set up their phone features (such as voicemail, call forwarding, speed dials, and single number reach).



    See all the ways that you can add and manage users:



      Invite more users by email or by using the bulk CSV template.



      Add additional administrators to your organization.



      Convert unlicensed users who signed up for Cisco Spark through an email domain in your organization.



      Resend the invite email to users if they remain in pending invite status in your management portal.



What To Do Next With Your Cisco Spark Organization


Now that you've signed in to the Control Hub and invited users to your organization, you can start using the rest of the features in Cisco Spark Control Hub. Here are just a few of the things you can do: