Set Up Your Voicemail

Document created by Cisco Documentation Team on Dec 3, 2015Last modified by Cisco Documentation Team on Sep 25, 2017
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Available Voicemail Features

Depending on what you're doing, you can use your phone or My Cisco Spark to manage your voicemail messages and settings.

From your phone, you can:
  • Record a personal greeting or name and change it at any time.

     

  • Listen to, save, delete your voicemail messages.

     

  • Restore deleted messages (up to 15 days old) or permanently delete old messages.

     

  • Reset your voicemail PIN.

     

From My Cisco Spark, you can:
  • Reset your voicemail PIN.

     

  • Obtain your external voicemail access information.

     

You can receive your voicemail messages as .wav files in your email inbox—This feature is only available if your administrator has set up this option for you.

Voicemail PIN Rules

Your voicemail PIN must meet the following requirements:
  • Must be at least six digits long. Numbers only!

     

  • Must not be any of your previous five PINs.

     

  • Must not match the numeric representation of your first or last name.

     

  • Must not contain your extension number.

     

  • Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).

     

  • Must not be a numerical sequence (for example, 012345 or 987654).

     

  • Must not contain numbers that are dialed in a straight line on the keypad.

     

Activate Your Voicemail Account

When you get your phone, there are a few steps you must complete to get your voicemail up and running.

Before You Begin

 

Familiarize yourself with the rules for setting your voicemail PIN.

        
1    From My Cisco Spark, go to My Profile, click More

This Image 420184.jpg is not available in preview/cisco.com

, choose Reset Voicemail PIN, and create a new PIN.
2    Do one of these actions:
  • Desk phones—Press Messages

    This Image 381336.jpg is not available in preview/cisco.com

    .
  • Conference phone—Press Messages.
3    Enter the PIN you created and press #.
4    Record your name and press #.
5    Optionally, record your personal greeting and press #. You have completed the voicemail enrollment process.

Change Your Personal Greeting

You can change your voicemail greeting at any time. For example, if you're going to be out of the office, you may choose to indicate that in your personal greeting. This helps to inform callers about the reason for your absence and that you will return their call at a later time.

         
1    Do one of these actions:
  • Desk phones—Press Messages

    This Image 381336.jpg is not available in preview/cisco.com

  • Conference phone—Press Messages.
2    Enter your PIN.
3    Press 4 to access Setup options.
4    Press 1 to listen to your current greeting.
5    Press 1 to record a new greeting and press # when you are finished recording.
6    If you are happy with your new greeting, press * to quit.

Reset Your Voicemail PIN

You need a voicemail PIN to access your voicemail messages. If you didn't get around to setting your voicemail PIN when you received your phone, you can set your PIN anytime. Keep in mind that you must reset your PIN when you encounter either of the following situations:
  • After three failed login attempts within 30 minutes, your account is locked for 30 minutes. You can unlock your account by resetting your PIN.

     

  • Your PIN expires in 180 days. You'll receive a warning 15 days prior to expiration.

     

Before You Begin

 

You are not given a default PIN. You have to create a PIN using the reset option highlighted below.

Familiarize yourself with the rules for setting your voicemail PIN.

From My Cisco Spark, go to My Profile, click More

This Image 420184.jpg is not available in preview/cisco.com

, and choose Reset Voicemail PIN.
 

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