Once Cisco Context Service is enabled for your organization, you receive an email requesting a sign-in and a password change. Use the information in the email to register Context Service for your organization.
To Use Context Service, all call center components must be able to connect to the public Internet. See Context Service Network Connectivity Requirements for more information.
This example shows general registration guidelines for Cisco Context Center on-premises applications.
To register from Unified CCX, see the latest Cisco Unified Contact Center Express Administration Guide Cisco Unified Contact Center Express Administration and Operations Guide.
To register from Unified CCE, see the latest Cisco Unified Contact Center Enterprise Features Guide.
To register from Unified CVP, see the latest Administration Guide for Cisco Unified Customer Voice Portal.
To register from Cisco Finesse, see the latest Cisco Finesse Administration Guide.
Once you have the email from your account partner with Context Service entitlement information, you can register using your new organization credentials.
Click the link in your email and sign into your Cisco Spark Control Hub account using the new credentials from the email.
Create a new password and click Submit.
Sign into your Contact Center administration portal. You see a welcome message and a registration button for Context Service similar to this:
The Cisco Spark Control Hub opens in a web browser window. Sign into your Cisco Spark account.
Click Allow in the Enable Hybrid Services window.
Cisco Spark Control Hub redirects the browser back to the application from which you initiated the registration to complete the registration request.
Log in with your agent credentials to use Context Service.
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