Register Your Application with Context Service

Document created by Cisco Documentation Team on Dec 4, 2015Last modified by Cisco Documentation Team on Dec 15, 2016
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Once Cisco Context Service is enabled for your organization, you receive an email requesting a sign-in and a password change. Use the information in the email to register Context Service for your organization.


Note


To Use Context Service, all call center components must be able to connect to the public Internet. See Context Service Network Connectivity Requirements for more information.


This example shows general registration guidelines for Cisco Context Center on-premises applications.

Once you have the email from your account partner with Context Service entitlement information, you can register using your new organization credentials.

  1. Click the link in your email and sign into your Cisco Cloud Collaboration Management account using the new credentials from the email.

  2. Create a new password and click Submit.



  3. Sign into your Contact Center administration portal. You see a welcome message and a registration button for Context Service similar to this:




    Note


    If your network requires proxy server, enable them before you register.
  4. Click Register.

  5. The Cisco Cloud Collaboration Management opens in a web browser window. Sign into your Cisco Spark account.

    Note: This is not the account created for Context Service

  6. Click Allow in the Enable Hybrid Services window.



  7. Cloud Collaboration Management redirects the browser back to the application from which you initiated the registration to complete the registration request.



  8. Log in with your agent credentials to use Context Service.

For custom applications that you develop using the Context Service SDK, follow the registration process as defined in the Getting Started page on Context Service DevNet.




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