Calls in Cisco Jabber for Windows

Document created by Cisco Documentation Team on Dec 16, 2015Last modified by Tammy Crowley on Dec 17, 2015
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Jabber to Jabber Call

You can make a call to another Cisco Jabber client using Jabber to Jabber calls. There are some differences using Jabber to Jabber calls:
  • You can make a Jabber to Jabber call with only one contact at a time.

  • When you are on a Jabber to Jabber call, if you call another contact your ongoing call will end.

  • When you start a Jabber to Jabber call with a contact and your contact starts a Jabber to Jabber call with you at the same time, your call is connected and you don't get any incoming call notice.

Before You Begin

Your system administrator must enable Jabber to Jabber Calling.

Step 1               Access the phone number options for your contact.

For example, right-click on a contact in your contact list and choose Call, or from a chat window, click on the phone numbers/address list drop-down list.

Step 2               Choose Jabber Call.

Forward Calls

You can forward all calls from Cisco Jabber to voicemail or a different phone.

Step 1               Select the phone control menu on the main window.
Step 2               Select Forward calls to and then select the appropriate option.

Send Call Icons To Contacts

You can send a call icon to another user in a chat window that they can simply click on to call you. These call icons give you an easy way to request calls from contacts. When someone receives a call icon, they can simply click on the icon to start a phone call with you.

Enter either of the following commands in a chat window to sends the person or people in your chat window an icon of a telephone. Your contacts can click on the telephone icon to start a call with you. :callmeor:telephone

Control Far-End Cameras

In calls that support far-end camera control, you can adjust the far-end camera to give you a better view during video calls or you can control the conference layout of cameras. A Show Far End Camera Control icon is displayed in your call if the far-end camera is enabled for control. When you select the icon, depending on the way that the call is connected, you can either use it to move the far-end camera or change the conference layout of video screens.

If you call a unit or person directly that has a device with a controllable camera, you can control the far-end camera even if multiple people call into that device at one time. However, if you call a Cisco bridge, then you can only control the conference layout by selecting how you want the various cameras to be displayed on your conference call.

Before You Begin

This feature is available to you if the system you are calling supports it, and if your administrator has enabled it for you. You also need to be in softphone mode, which means you've selected Use my computer for calls in your hub window.

Step 1               After you have started a video call, select the Show Far End Camera Control icon.
Step 2               Use the pan, tilt, and zoom button to control the call.
  • For direct calls to devices, use the controls to pan the camera left or right, tilt the camera up or down, and zoom the camera in and out.
  • For calls to bridges, use the controls to select the conference layout that you want to use.

You can also use the following keyboard shortcuts to manually control the camera:

Tilt up

Up arrow key

Tilt down

Down arrow key

Pan left

Left arrow key

Pan right

Right arrow key

Zoom in

Plus sign (Shift + Equal key)

Zoom out

Minus sign key

Add Custom Ringtones

You can add a custom ringtone and set it as your incoming ringtone. All sound files must be in .wav audio format. Supported formats include:










Step 1               Navigate to the Ringtones folder on your system. A typical installation path is: C:\Program Files (x86)\Cisco Systems\Cisco Jabber\Sounds\Ringtones.
Step 2               Copy the custom ringtone file into the Ringtones folder. You can now see the new ringtone option on the Sounds and Alerts tab of the Options window.