PSTN Service Setup and Fulfillment Times for Number Orders
Follow the steps if you want to configure Cisco Spark Calling (cloud PSTN) from one preferred media provider.
You can set up cloud PSTN for your customer during trial creation. If you skipped the step while you set up a trial for a customer, you can resume set up of the PSTN service* for Cisco Spark desk and room devices in the customer's organization and complete a standard number request.
For trial customers, you can only order new numbers; number porting and other functionality becomes available after an organization is converted to a paid customer.
For paid customers, you can order standard numbers, advanced numbers, and toll-free numbers or set up a port request to bring over existing numbers.
You can do all of the above for your own partner organization as well as all your customers.
Standard numbers (from inventory)—10 minutes after the customer signs the carrier terms of service for a trial organization or signs the carrier contract for a paid organization.
Advanced standard numbers—5 days (special order)
Porting Numbers—22 days after the order is made (moved to the next Tuesday if the date falls on a Saturday, Sunday, or Monday), subject to MSA signing and if the paid customer signed the Letter of Authorization. For more information, check with your service provider.
Set up Purchased PSTN Service and Enhanced 911 for Customers
The company name and email address are populated from the Start Trial page. The signee's name is also needed.
All the information is sent to the PSTN service provider.
For a paid organization, the service provider creates a PSTN contract and emails the contract by DocuSign to the customer's email inbox. The customer must sign this contract; after this happens, the first purchased number order is processed.
For a PSTN trial customer, the customer must sign the carrier terms of service.
Once services have been purchased, you or the customer can associate port requested numbers with users, hunt groups, and auto attendants while the porting order is in process. That way, when the port request completes, the number configuration is already in place.
You can assign purchased toll-free numbers only to auto attendant and hunt group numbers. This is subject to regional availability.
|1||From the partner view in https://admin.ciscospark.com, go to Customers, and then choose the customer for whom you want to set up the PSTN service.|
|2||From the actions menu, choose Setup PSTN, and then enter the PSTN contract information.|
|3||Enter an emergency service address for the customer. |
The PSTN service provider instantly validates the address.
|4||Choose one of the following options:|
|5||Follow the on-screen instructions to prepare the number order.|
|6||Review the order and then click Place Order. On the confirmation screen, take note of any alerts that appear, and then click Done.|
|7||If you placed the order for the customer, provide these directions to the administrator:|