Set Up Cisco Spark Call PSTN Service for Customers or Your Partner Organization

Document created by Cisco Documentation Team on Jan 29, 2016Last modified by Cisco Documentation Team on Aug 18, 2017
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PSTN Service Setup and Fulfillment Times for Number Orders


Follow the steps if you want to configure Cisco Spark Calling (cloud PSTN) from one preferred media provider.

You can set up cloud PSTN for your customer during trial creation. If you skipped the step while you set up a trial for a customer, you can resume set up of the PSTN service* for Cisco Spark desk and room devices in the customer's organization and complete a standard number request.


    For trial customers, you can only order new numbers; number porting and other functionality becomes available after an organization is converted to a paid customer.



    For paid customers, you can order standard numbers, advanced numbers, and toll-free numbers or set up a port request to bring over existing numbers.



    You can do all of the above for your own partner organization as well as all your customers.



These are the fulfillment times that the PSTN service providers follow for number orders:


    Standard numbers (from inventory)—10 minutes after the customer signs the carrier terms of service for a trial organization or signs the carrier contract for a paid organization.



    Advanced standard numbers—5 days (special order)



    Porting Numbers—22 days after the order is made (moved to the next Tuesday if the date falls on a Saturday, Sunday, or Monday), subject to MSA signing and if the paid customer signed the Letter of Authorization. For more information, check with your service provider.


  *Because Cisco Spark Calling does not include PSTN services, you or your customer need to purchase PSTN services for your local, long-distance, emergency dialing, Toll Free (subject to regional availability), and DID services. Without access to a PSTN, for example, you or your customer's emergency calls will not be routed to the correct public safety answering point (PSAP), which is based on location information associated with the PSTN. You or your customer must purchase PSTN from a third-party provider in conjunction with the Cisco Spark Calling purchase in order to access the appropriate PSAP in an emergency. Note: A PSAP might not be available in certain regions. For more information, check with your service provider. PSTN services are also available through trial.

Set up Purchased PSTN Service and Enhanced 911 for Customers

Before You Begin 

    The company name and email address are populated from the Start Trial page. The signee's name is also needed.



    All the information is sent to the PSTN service provider.



    For a paid organization, the service provider creates a PSTN contract and emails the contract by DocuSign to the customer's email inbox. The customer must sign this contract; after this happens, the first purchased number order is processed.


  • For a PSTN trial customer, the customer must sign the carrier terms of service.



    Once services have been purchased, you or the customer can associate port requested numbers with users, hunt groups, and auto attendants while the porting order is in process. That way, when the port request completes, the number configuration is already in place.


  • You can assign purchased toll-free numbers only to auto attendant and hunt group numbers. This is subject to regional availability.


1    From the partner view in, go to Customers, and then choose the customer for whom you want to set up the PSTN service.
2    From the actions menu, choose Setup PSTN, and then enter the PSTN contract information.
3    Enter an emergency service address for the customer.   

The PSTN service provider instantly validates the address.

4    Choose one of the following options:
  • Standard Numbers for new number orders (paid customers and partners).
  • Toll Free Numbers for new toll-free number orders (paid customers, partners).
  • Porting Numbers for a request to port existing numbers (paid customers and partners only).
5    Follow the on-screen instructions to prepare the number order.
  • For standard and toll-free phone number requests:

      When you enter any number above 1 in the quantity field, a check box for consecutive numbers appears. Check the box to produce consecutive numbers in the search results. Select the numbers that you want and add them to the cart. You can edit this cart and add more phone numbers can in the same session.



      For standard numbers, you can change the state, area code, central office exchange (NXX), quantity parameters, and then perform a search.



      For toll-free numbers, you can change the area code (example, 800 or All), and then perform a search.


      Use the Block and Consecutive check boxes to search for and order a sequence of similar numbers. The on-screen instructions show you the number options and provide a possible solution for numbers that aren't available.

      Toll free numbers do not appear in a consecutive search.


    For porting phone numbers: you can copy and paste standard and toll-free numbers into the ordering box. Copy-paste from spreadsheets (CSV, Excel, new line entry formats) is supported. Valid numbers appear as green while invalid numbers appear as red. The cart shows the quantity of numbers that you add, and does not show specific porting numbers inside the cart.

6    Review the order and then click Place Order. On the confirmation screen, take note of any alerts that appear, and then click Done.
7    If you placed the order for the customer, provide these directions to the administrator:
  • For trial customers, instruct them to log into the Admin Portal and accept the terms of services.
  • For paid customers:

      If you placed an order for standard or toll-free numbers, instruct the customer administrator to look for an email that contains the DocuSign contract. After it is signed, the standard order or port request proceeds.



      If you ported numbers, instruct the paid customer administrator to look for an email that contains the Letter of Authorization (LoA) for standard numbers and a Form A for toll-free numbers. Customers must sign any of these document for the porting order to proceed.



      In either case, if this was the first PSTN order, tell the customer to look for an emailed DocuSign contract. The customer must first sign the contract for the first order to be processed, and then sign the LoA for numbers to be ported.