Set Up a Cisco Spark Services Try and Buy Trial for New and Paid Customers

Document created by Cisco Documentation Team on Mar 1, 2016Last modified by Cisco Documentation Team on Jul 14, 2017
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Complete the Prerequisites for a Cisco Spark Services Trial

Follow these steps to set up a Cisco Spark services trial for customers. As part of the try and buy program, they can try any of the Cisco Spark services (message, meeting, call, and room devices) before they purchase a subscription.

        
1    Get Started as a Cisco Spark Partner

You must become certified as both a Cisco partner and a Cisco Spark partner. Complete this checklist to gain access to a partner organization where you can start a Cisco Spark trial.

2    Review these materials:   

The ordering guide describes the pricing, offer structure, and ordering process for Cisco Spark services available through Cisco Commerce Workspace (CCW) Subscription Services. The document is designed to help you, as a qualified Cisco partner, order the Cisco Spark service.

  
3    Review this data sheet to understand all the Cisco Spark services, how they work, and what benefits they provide to customers and users.
  • Message
  • Meet (includes Hybrid Calendar Service)
    •  

      Basic (25 participants through Cisco Spark)

        

    •  

      Advanced (200 participants powered by WebEx)

        

  • Call
    •  

      Cisco Spark Calling (cloud-based call service)

        

    •  

      Hybrid call services

        

  • Care
    •  

      Cisco Spark Care (cloud-based customer care service that adds chat and callback to your website)

        

4    Instruct your customer to run the Cisco Spark Network Test from the environment where they want to deploy Cisco Spark services. Use the information in these documents for networking and environment guidance:
5    Create a quote for the customer in CCW by clicking Deals & Quote > Create Deal.

You can show your customer the quote so that they understand the pricing. Remind them that no payment information is needed at this time.

 

Start a Cisco Spark Service Trial for a New Customer

Start a trial for your customers so that they can try out the Cisco Spark service (message, meet, call, care, and room devices) before purchasing a subscription.

    
Before You Begin   
  •      

    You must be a partner with full or sales administrator roles to start a customer trial.

         

  • You can edit the trial after you start it, but consider the best trial term and services up front for your customers.

         

  • Cisco Spark services do not include PSTN services.

     

    • You as a partner can choose a PSTN package for the customer's trial. Help your customers understand that, while included with the Cisco Spark bundle, the PSTN service is provided by a third-party provider.

       

    • Existing Cisco UC customers can use Cisco Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

       

        
1    From the partner view in https://admin.ciscospark.com, go to Overview, and then click Start Trial.
2    Fill out the following on the Start New Trial page, and then click next:
  • Customer Information—Enter the company name and customer administrator's email. You can't change these after you create the trial.
  • Trial Services—Choose from message, meeting, call, room devices, and any further information specific to the services.

    You must select at least message to include Cisco Spark Hybrid Services in the trial organization.

  • Licenses Quantity—Define this value based on the projected number of users.
  • Trial Duration—Pick a duration that allows time to showcase the services for your customer.
3    (Optional)For a WebEx trial:
  • Fill out the WebEx site name—One site per trial.
  • Choose a time zone.
    •         

      If the customer plans to purchase using A-WX, do not use the preferred WebEx site URL. Instead, enter example1.webex.com as the WebEx site URL for the trial.

              

    •         

      If the customer plans to purchase using A-SPK, the WebEx site URL can be converted upon purchase. Use the preferred WebEx site URL for the trial.

              

    Note              

    WebEx trials are available only in English.

           
4    For Cisco Spark call capability in the trial, perform one of the following steps:
  • Set up third-party PSTN provider service, contract information, and new phone numbers for the customer to test. Click Next and then fill out the emergency service address for the customer.
  • Skip this option if you'd prefer to fill out this information later.
       
Note             

You cannot set up a number port request during the trial period. You can only do this step after the customer purchases a subscription.

      
     
5    Choose the devices that you want to ship to the customer, or skip this step. You may want to skip in the following cases:
  • You do not need to ship devices to the customer.
  • You will supply your own devices to the customer.
  • The customer has existing devices to use in the trial.
       
Note             

You can process only one shipment for each type of device. For example, if you choose to ship two phones, you cannot later go back and ship three more phones.

      
     
 

   

  •      

    After you complete the trial setup, a status prompt appears to help you with the next steps. Depending on what you selected, the trial capabilities and customer organization may take some time to set up.

         

  •      

    After the service is fully provisioned, your new customer administrator receives a welcome email and directions to sign in to https://admin.ciscospark.com.

         

  •      

    If you'd like to help your customer, you can open the customer view in https://admin.ciscospark.com from your partner organization and configure settings and users on the customer's behalf.

         

    What to Do Next

   

  •      

    See here for what to do after you start a trial.

         

  •      

    For trials with WebEx Enterprise Edition 200, direct your customer to WebEx Site Admin articles and videos if they need help.

         

  •      

    For trials with Cisco Spark Calling (cloud PSTN), the customer must accept the PSTN provider's terms of service directly from the customer view in https://admin.ciscospark.com. Customers will also receive an alert in the notifications panel of the portal if they have not accepted the carrier's terms. From your partner portal, you can view the status of whether customers have accepted the terms of service status. See this article for directions on how to set up more numbers for your customers. You can also set up their enhanced 911 address for emergency services if you skipped that step in the trial setup.

          

    You or the customer can set up other calling features, such as SNR (Single Number Reach) and call forwarding. Some features are enabled by default. See here to read about the call features available to your customer's users.

         

  • Direct customers to get started with Cisco Spark Hybrid Services.

     

   

Add A Cisco Spark Trial to an Existing Paid Customer

 

You can add a trial to a paid customer's organization and they can try new capabilities in addition to their Cisco Spark subscription. When you view customers in your partner portal, you can see a list of the capabilities that they use, even those that were offered by different partners.

 
     
1    From the partner view in https://admin.ciscospark.com, go to Customers, click the customer name and then click Start a New Trial.   

You see the customer's information, their existing purchased capabilities, and the partner that manages them.

  
2    Check any of the available capabilities that you want to include in the new trial and click Start Trial.  

An email is sent to all customer administrators letting them know the trial has started. For the WebEx service, this email is delayed until the new site is provisioned.

  
What to Do Next

   

  •      

    See here for what to do after you start a trial.

         

  •      

    For trials with WebEx Enterprise Edition 200, direct your customer to WebEx Site Admin articles and videos if they need help.

         

  •      

    For trials with Cisco Spark Calling (cloud PSTN), the customer must accept the PSTN provider's terms of service directly from the customer view in https://admin.ciscospark.com. Customers will also receive an alert in the notifications panel of the portal if they have not accepted the carrier's terms. From your partner portal, you can view the status of whether customers have accepted the terms of service status. See this article for directions on how to set up more numbers for your customers. You can also set up their enhanced 911 address for emergency services if you skipped that step in the trial setup.

          

    You or the customer can set up other calling features, such as SNR (Single Number Reach) and call forwarding. Some features are enabled by default. See here to read about the call features available to your customer's users.

         

  • Direct customers to get started with Cisco Spark Hybrid Services.

     

   
 
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