Need Help Joining an Event

Document created by Cisco Documentation Team on Mar 5, 2016Last modified by Cisco Documentation Team on May 10, 2017
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Troubleshooting Tips to Join an Event


If you need immediate help to join an event, try one of the following:

  • Clear your browser cache and cookies.


  • Try a different browser.


  • Copy and paste the event URL directly into the browser.


  • Setup WebEx on your PC or MAC.


    Although Event Center is automatically set up when you join an event, you can save time by setting up your session on Windows or Mac in advance.


    On the Event Center site, select Set Up > Event Center and then click Set Up.


    The URL in the event invite contains the site information


Join an Event from an Email Invitation

1    Click the join link in the event invitation mail you received.
The emails look slightly different depending on whether the event was scheduled from the WebEx site or scheduled from Microsoft Outlook.
Figure 1. Scheduled from WebEx Site

Figure 2. Scheduled from Microsoft Outlook

2    On the Meeting Information page, enter your name and your email address and click Join.
3    Click Join.  

You are connected to the event.

4    To join the audio, at the bottom of the audio button, click More Options.
5    Select one of the following options:
  • Call Me—Enter a phone number, click Call Me. You receive a call and may be prompted to press 1 to connect.
  • I Will Call In—Dial the phone number shown on your screen. When prompted, use your phone keypad to enter the access code, and the Attendee ID shown on your screen.
  • Call Using Computer—Choose this option to connect to audio using VoIP. To adjust your speaker and microphone settings, click Audio + Computer Audio Settings in the menu bar.
  • Call My Video System—Enter your video system address. Click Call Me to connect using your video conferencing device.
6    To mute or unmute yourself at any time, select the microphone icon.

Join an Event From Your Mobile Device

1    Open the email invitation on your mobile device and tap Join WebEx Meeting.

If you have previously installed Cisco WebEx Meeting application on your mobile device, it launches automatically. Otherwise, you are taken to the installation page. Follow the prompts to install the application.

2    Enter your login information and password, if required.

You are connected to your WebEx event.

3    You can connect to the event's audio conference by receiving a call to your phone or, if you have a WiFi connection, by using VoIP. Make a selection by tapping an audio option.

If you have not entered your phone number previously, when you tap Call me, you are prompted to enter a phone number for your call back. Depending on your default audio settings, the event might call your device automatically. Accept the call to be connected to the event audio.

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