Request Temporary License Coverage for CTI-RDs Used For Hybrid Call Service Connect
To activate Cisco Spark Hybrid Call Service Connect for a user, you must create a virtual device for that user in Unified Communications Manager. The device ties in with the user's remote destination so incoming calls are forked to Cisco Spark and the user's main device and outgoing calls can be made from the app.
Some releases of Unified Communications Manager have introduced a dedicated Cisco Spark remote device (Cisco Spark-RD). This option is highly recommended over the existing CTI remote device (CTI-RD) option. If you're not using a supported version of Unified Communications Manager, you can use the CTI-RD as an interim solution.
A key difference between the CTI-RD and the Spark-RD is that the CTI-RD counts as an extra device for licensing purposes, but the Spark-RD does not count for users who already have at least one associated device that requires an Enhanced UCL.
When a CTI-RD is created for Hybrid Call Service Connect, users with Enhanced or Enhanced Plus UCL licensing may require a higher level of licensing to accommodate the additional device. Because this situation is temporary, Cisco Global Licensing Operations (GLO) will issue temporary Unified Communications Manager licensing as necessary until the release of the dedicated Spark-RD is more broadly available.
|1|| Activate Hybrid Call Service Connect for eligible users, as desired. CTI remote devices are created automatically at the time of user activation, or you may create them manually before service activation. |
The additional CTI remote devices may cause Prime License Manager to report non-compliance with UCM licensing requirements
|2||Export a license request from Prime License Manager, and take a screenshot from Prime License Manager that shows the licensing deficiency.|
|3||Open a case with Global Licensing Operations by emailing email@example.com. Use the keywords "Hybrid" and "Call Service Connect" in your request.|
|4||Provide the following required information:|
License Requirements for Cisco Spark Remote Devices
A standalone Cisco Spark Remote Device (Cisco Spark-RD) uses one Enhanced UCL. If a user has any other UC device that requires an Enhanced UCL, then Cisco Spark-RD does not count towards the license total.
Use this table to understand the license requirements for Cisco Spark-RDs for Unified CM or HCS.
License Requirement for Unified CM or HCS
Cisco Spark-RD alone
Spark-RD plus desk phone
Spark-Rd plus 2 desk phones