Temporary Licensing Policy for Hybrid Call Service Connect

Document created by Cisco Documentation Team on Mar 7, 2016Last modified by Cisco Documentation Team on Sep 7, 2017
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Request Temporary License Coverage for CTI-RDs Used For Hybrid Call Service Connect


To activate Cisco Spark Hybrid Call Service Connect for a user, you must create a virtual device for that user in Unified Communications Manager. The device ties in with the user's remote destination so incoming calls are forked to Cisco Spark and the user's main device and outgoing calls can be made from the app.


Some releases of Unified Communications Manager have introduced a dedicated Cisco Spark remote device (Cisco Spark-RD). This option is highly recommended over the existing CTI remote device (CTI-RD) option. If you're not using a supported version of Unified Communications Manager, you can use the CTI-RD as an interim solution.


A key difference between the CTI-RD and the Spark-RD is that the CTI-RD counts as an extra device for licensing purposes, but the Spark-RD does not count for users who already have at least one associated device that requires an Enhanced UCL.


When a CTI-RD is created for Hybrid Call Service Connect, users with Enhanced or Enhanced Plus UCL licensing may require a higher level of licensing to accommodate the additional device. Because this situation is temporary, Cisco Global Licensing Operations (GLO) will issue temporary Unified Communications Manager licensing as necessary until the release of the dedicated Spark-RD is more broadly available.




Cisco Spark remote devices (Spark-RDs) are strongly recommended for your hybrid deployment because they do not require a license or MTP insertion, and contain further bug fixes. To use this option, you must use Unified CM 10.5(2)SU5, 11.0(1a)SU3, 11.5(1)SU3, or 12.0(1). For unsupported releases, the CTI-RD is used instead, which requires a license and insertion of an MTP. For manual and automatic creation on a supported release, you must use Cisco Spark-RDs for new activations. CTI-RDs created with an earlier release will continue to work until they are migrated to Cisco Spark-RDs.


Hybrid Call Service support of Cisco Spark-RD will be announced separately, and is not implied by the availability of Cisco Spark-RD in Unified Communications Manager.

1    Activate Hybrid Call Service Connect for eligible users, as desired. CTI remote devices are created automatically at the time of user activation, or you may create them manually before service activation.

The additional CTI remote devices may cause Prime License Manager to report non-compliance with UCM licensing requirements

2    Export a license request from Prime License Manager, and take a screenshot from Prime License Manager that shows the licensing deficiency.
3    Open a case with Global Licensing Operations by emailing licensing@cisco.com. Use the keywords "Hybrid" and "Call Service Connect" in your request.
4    Provide the following required information:
  • The license request exported from Prime License Manager.
  • The screenshot that you took of the the current license deficiency in Prime License Manager.
  • The Web Order ID number for Cisco Spark Message/Meet services, specifically including the following product IDs:
    • A-SPK-NU-M1


    • A-SPK-NU-M2


    • A-SPK-NU-M3


  • The following acknowledgement:

    I understand and agree that any temporary UCM licensing issued in response to this request (1) will be used only to remedy UCM licensing deficiencies created by CTI-RDs configured for users of Call Service Connect; (2) will neither extend nor be renewed beyond the release of the Spark RD in the major UCM release train (10.X or 11.X) for which the temporary licensing is issued.

    GLO will issue temporary UCM licensing resolving the license deficiency for a number of Enhanced and Enhanced Plus users no greater than the number of users for which Cisco Spark Message/Meet services have been ordered.

    Example: A customer has 100 Enhanced and 20 Enhanced Plus 10.X users, all of which have the maximum number of devices. The customer has ordered Spark M1 Message service for 100 users. CTI-RDs are created for 60 Enhanced and 20 Enhanced Plus users, creating a licensing deficiency which must be resolved within 60 days. GLO will provide 60 Enhanced Plus and 20 CUWL Standard temporary licenses for UCM (but no CUWL licenses for other applications). These temporary licenses will not be extended after the availability of a UCM release in which Spark RD is fully supported (11.0(1) SU3, 10.5(2) SU5, and 11.5(1) SU3). The expiration of the temporary licenses will recreate the original licensing deficiency. The customer must resolve this deficiency by upgrading UCM within 60 days.

Related Information

License Requirements for Cisco Spark Remote Devices

A standalone Cisco Spark Remote Device (Cisco Spark-RD) uses one Enhanced UCL. If a user has any other UC device that requires an Enhanced UCL, then Cisco Spark-RD does not count towards the license total.


Use this table to understand the license requirements for Cisco Spark-RDs for Unified CM or HCS.



License Requirement for Unified CM or HCS

Cisco Spark-RD alone


    Enhanced UCL for Unified CM



    HCS Foundation


Spark-RD plus desk phone


    Enhanced UCL for Unified CM



    HCS Foundation



Spark-Rd plus 2 desk phones


    Enhanced Plus UCL for Unified CM



    HCS Standard